IT Services Engineer

Job Description
Job vacancy: IT Services Engineer
Job reference: ITSEMT0921JIM

As an IT Services Engineer you will be responsible for the installation and configuration of both hardware and software to ensure all users have sufficient resources.

This role will require a methodical and disciplined approach to problem solving at 2 nd line support level, both face to face or remote, across a broad range of technologies. You will be expected to provide support and cooperate with other teams to ensure all services are delivered within targets and to agreed standards. The day to day work is interesting, challenging and fast paced amidst a hardworking and delivery focused company ethos. We hire people with a broad set of technical skills who are ready to tackle some of technology’s greatest challenges.

Main Responsibilities:

• Resolving tickets at 1 st and 2 nd line level and escalating to 3 rd line when necessary to gain the fastest resolution.
• Logging all tickets for locally reported incidents or requests.
• Commissioning, assigning, maintaining and decommissioning all desktop hardware including PCs, laptops and printers.
• Maintaining the asset register for new, reassigned and retired equipment, replenishing stock levels when necessary.
• Performing desk moves and ensuring all local PC locations are documented andupdated.
• Responding quickly to virus alerts
• Creating and maintaining Active Directory groups and applying to shared drives where required.

Preferred Skills, Qualifications and Experience:

• Strong interpersonal and customer service skills.
• Excellent analytical and troubleshooting skills with good attention to detail.
• Strong written and verbal communication skills.
• Ability to work smartly with a positive attitude.
• Ability to work independently with limited supervision.
• Commercial experience working in a service management function.
• Technical ability to support and maintain hardware and peripheral devices.
• Experience using a ticketing system, such as Remedy.
• Experience supporting Windows 10, macOS and CentOS.
• Good knowledge of Microsoft Office Suite 2016.

*By applying to us you are agreeing to share your Personal Data in accordance with our Recruitment Privacy Policy which can be found on the bet365careers website.

*If you believe you possess the skills and experience necessary for this role then please email your CV and Covering Letter quoting the Position Reference ITSEMT0921JIM.