Infrastructure Engineer

About Our Client
Our Client is a prominent financial institution in the Maltese market, part of a diverse multinational group. The business provides comprehensive lending and savings solutions to both individual and business customers. The company operates through a network of branches across the Maltese Islands, offering highly personalised services.

Role Overview
The Infrastructure Engineer will play a key role in maintaining and optimising the IT infrastructure of the organisation. This position involves ensuring high availability of systems, supporting end-user devices, cloud solutions, and virtual environments, as well as contributing to business continuity and disaster recovery initiatives. The role is ideal for an IT professional with a strong technical background and a proactive, problem-solving approach.

Key Responsibilities

• IT Infrastructure Management: Assist in managing the Company’s IT infrastructure, including hardware, software systems, virtualised environments, backup solutions, end-user devices, and cloud platforms.
• System Availability: Support the maintenance of monitoring systems to ensure the highest level of systems and infrastructure availability.
• Installation and Maintenance: Perform installations, upgrades, configurations, maintenance, troubleshooting, and resource optimisation across IT infrastructure components.
• Support and Troubleshooting: Recognise and resolve operational issues, providing 2nd-level support and assisting with 1st-level incident management.
• Vendor Liaison and Escalation: Coordinate and escalate technical issues with third-party service providers as required.
• Business Continuity: Contribute to the planning and maintenance of business continuity and disaster recovery strategies for IT systems.
• Compliance and Documentation: Adhere to IT operations best practices and maintain updated documentation of infrastructure processes.

Qualifications, Skills, and Attributes

• Education: Bachelor’s degree in IT or equivalent.
• Experience: Minimum of 3 years’ experience in IT infrastructure engineering or administration, ideally within the financial services sector.
• Language Skills: Excellent command of English is required to succeed in this role. The ability to communicate in Maltese would be an asset.
• Communication Skills: Strong written and verbal communication to effectively liaise with colleagues and third-party vendors.
• Interpersonal Skills: Collaborative team player with the ability to work effectively across departments.
• Technical Skills: Expertise in Windows Servers, Active Directory, Microsoft 365, Azure Cloud, SQL Databases (Microsoft SQL Server preferred), VMware, Veeam backups, and network administration (Cisco focus). Knowledge of Linux is considered an asset.
• Organisation: Highly organised with an ability to prioritise and manage multiple tasks.
• Self-Motivated: Demonstrates initiative, responsibility, and a proactive approach to tasks.
• Problem-Solving: Strong analytical skills with the ability to troubleshoot complex IT issues.

What's on Offer

•  ​​​​Personal Development: Ongoing personal development.
• Loan Benefits: Preferential interest rates on home loans, personal loans, and home value loans.
• Academic Support: Comprehensive support for academic advancement through fully subsidised staff study loans.
• Health Insurance: Private clinic health insurance coverage, extendable to dependants.
• Insurance Coverage: Life insurance and personal accident cover.
• Performance Reviews: Annual performance appraisals and salary reviews.
• Wellness Allowance: Receive an annual wellness allowance.
• Health Screenings: Complimentary health screenings.
• Work Flexibility: Flexible work arrangements (role permitting).
• Corporate Discounts: Various corporate discounts.

What Heroix Offers

• Confidentiality and Discretion: Your job search will be handled with the utmost confidentiality and professionalism.
• CV Review: Receive candid & constructive feedback to enhance your CV.
• Interview Planning: Get personalised prep sessions prior to your interviews.
• Cultural Fit Assessment: Understand the company culture to ensure it's the right environment for you.
• Long Term: Gain insights into the role and company for a long-term, stable career move.
• Exclusive Opportunities: Access a broader range of job opportunities.
• Personalised Candidate Profile: Stand out with a detailed profile highlighting your strengths and skills.
• Ongoing Support and Guidance: Benefit from continuous support throughout your job search process.
• Networking Opportunities: Leverage our extensive network of industry contacts for exclusive positions.
• Time Efficiency: Save time and effort with our efficient and effective recruitment strategies.
• Tailored Job Matching: Find the perfect fit with customised job matching based on your skills and career goals.
• Feedback Loop: Stay informed and engaged with regular updates and feedback on your application status.

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