Customer Logistics Executive

We are seeking a dedicated and detail-oriented professional to join our team in a Customer Logistics role.

The ideal candidate will be responsible for ensuring the efficient and effective management of logistics operations, focusing on customer satisfaction and operational excellence.

Responsibilities:

• Serve as the primary point of contact for customers regarding logistics inquiries and issues, providing timely and accurate information
• Collaborate with internal teams, including sales, warehouse, and transportation, to ensure seamless operations and customer service
• Monitor and analyse logistics performance metrics, identifying areas for improvement and implementing solutions
• Develop and maintain strong relationships with external partners, including carriers and installers, to optimise logistics operations
• Prepare and maintain documentation related to delivery to customers
• Assist in the development of logistics strategies to enhance customer satisfaction and operational efficiency
• Stay updated on industry trends and best practices to ensure compliance and competitiveness.

Requirements:

• Experience in logistics or a customer service role, preferably in a fast-paced environment
• Strong analytical and problem-solving skills, with the ability to make data-driven decisions
• Excellent communication and interpersonal skills, with a customer-centric approach
• Proficiency in logistics software and Microsoft Office Suite
• Ability to work independently and as part of a team, managing multiple priorities effectively
• Strong attention to detail and organisational skills.