Bikes Fleet Operations Assistant to the Manager

We are looking for a highly organized and detail-oriented individual to join our team as a Bikes Fleet Operations Assistant. In this role, you will be responsible for managing and maintaining our fleet of bikes, ensuring they are in top condition for our customers to use.

Responsibilities:

• Launch and manage courier operations in the market.
• Hire, train and lead a team dedicated to courier operations to ensure we have good relationships with couriers and fleet partners (if applicable).
• Create, improve and scale courier operations processes.
• Manage the onboarding process of couriers to ensure service levels are met.
• Monitor, improve and optimise key delivery metrics to increase efficiency and ensure a great experience for our users couriers and partners (groceries & restaurants).
• Scale courier operations to new cities in the country.
• Work closely with the Country Manager, operations teams and HQ functions to develop local strategy and implement global initiatives.
• Solve blockers such as forecasting supply and lead the team by example - be confident to roll your levees and get things done.
• Build complex financial and operational models focussed on optimising each component of deliveries.
  
  Requirements:
• High school diploma or equivalent
• Previous experience working with bikes or in a similar role preferred
• Strong mechanical skills and knowledge of bike maintenance and repair
• Ability to work independently and in a team environment
• Excellent time management and organizational skills
• Customer service-oriented with strong communication skills
• Physically fit and able to lift and move heavy objects
• Flexible schedule, including weekends and holidays as needed

Skills:

• 3+ years of previous relevant experience in operations, sales operations, consultancy or analytics.
• You are an analytical thinker who loves to solve problems (advanced Excel skills are a must).
• Be an owner and proactively find solutions to business problems.
• You are organised. You deliver stuff on time & handle stress well.
• You are social. You can easily network with people of all backgrounds.
• Excellent communication & written skills in English.