Digital Implementation Specialist

About Department

The Data Solutions team is pivotal in driving business efficiency and operational excellence by leveraging new and cutting-edge technologies and systems, primarily focusing on the Authority’s supervision and electronic records management processes. The team is dedicated to the development, implementation and continuous improvement of the Authority’s new digital solutions and ensuring its alignment with business objectives, thereby enhancing data quality, integrity, user productivity and the overall user experience.

About The Role

As a Digital Implementation Specialist, you will be focused on the day-to-day development, implementation and administration of the Authority’s new digital systems. You will be working closely with the Senior Digital Solutions Manager and across teams to support the Authority’s digital transformation efforts, ensuring the new systems align with and support business objectives.

You will be responsible for the following main duties:

• Workflow and Webforms Development: Design, develop, and implement digital workflows and forms using Low-Code solutions, to streamline business processes and improve data management practices.
• Database Design and Development: Design Data Models and Entity-Relationship Diagrams, and implement corresponding databases on MS SQL, taking into consideration proper normalisation and due performance requirements. The role will also involve designing performant queries to retrieve data from these databases.
• Implementation Support: Assist in the development of new functionality on the Authority’s digital solutions, including testing, debugging, and documenting changes to ensure smooth transitions and minimal disruption to business operations.
• System Administration: Perform daily administrative tasks for the new systems, including user account management, and system monitoring to ensure optimal performance.
• Training and Support: Develop and deliver training materials and sessions for end-users, ensuring they are equipped to use the new systems effectively. Provide ongoing support to resolve any operational issues.
• Process Optimization: Continuously review and recommend improvements to workflows and forms, leveraging new system features to enhance efficiency, data integrity, and user experience.
• Documentation: Create and maintain detailed documentation for system configurations, workflows, and procedures, ensuring knowledge transfer and compliance with organizational standards.

About You

You will also possess a minimum of four (4) years prior experience in implementing digital processes, workflows or systems using Pega Systems or other Low-Code Solutions such as Microsoft Dynamics or Salesforce. 

Experience in software development, particularly using Java or Python, and SQL Scripting would be considered very advantageous.

We are looking for candidates with a qualification at MQF Level 6 in Computer Science or a relevant field duly certified by the Malta Qualifications Recognition Information Centre (MQRIC) or a widely recognised professional qualification at a comparable level.

If you do not have the necessary academic or professional qualifications but you have at least ten (10) years of relevant experience. we would still be interested in speaking with you.

Knowledge and Skills required for the role 

• Analytical Thinking: Ability to analyse complex processes and develop effective solutions.
• Communication: Excellent verbal and written communication skills, with the ability to communicate technical information to non-technical stakeholders.
• Teamwork: Strong collaborative skills, with the ability to work effectively in a team and across departments.
• Problem-solving: Strong problem-solving skills, with a proactive approach to identifying and resolving issues.
• Adaptability: Ability to adapt quickly to new technologies and changing business requirements.

Other important information

The MFSA is an Equal Opportunities Employer as certified by the NCPE (National Commission for the Protection of Equality) and is committed to a policy of equal opportunity in all aspects of employment and will take care to avoid any form of discrimination in its recruitment procedures. The MFSA reserves the right to withdraw this call at any time and not to select any of the Candidates.

It is the responsibility of applicants in possession of qualifications awarded by Universities and other similar institutions outside Malta to produce a recognition statement on comparability of qualifications issued by the Malta Qualifications Recognition Information Centre (MQRIC). Applicants should do so preferably at application stage or otherwise at the preliminary interview should an applicant be selected for such interview. Details can be obtained by accessing the National Commission for Further and Higher Education website on www.ncfhe.org.mt under MQRIC heading.

The MFSA shall ensure that any processing of personal data is in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation), the Data Protection Act (Chapter 586 of the Laws of Malta) and any other relevant European Union and national law. For further details, you may refer to the Data Protection Policy on the MFSA webpage www.mfsa.mt.

Candidates are to note that the submission of any false statement/s or omission, even if unintended, may lead to the cancellation of their application and may render the candidate’s appointment liable to termination.

Furthermore, please note that candidates may be asked to submit any documentation in support of the information provided, including but not limited to, proof of qualifications and Police Conduct Certificates.

Public Call Permit: 965/2024