VIP Account Manager (Native French) - Sales & Business Development jobs in Malta - July 2024
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VIP Account Manager (Native French)

Tech4s Group

Published on 18 Sep 2023

Expired on 18 Oct 2023


Tech4s Group in Malta is currently looking to recruit a VIP Account Manager (Native French) to join their team on a full-time basis.

Job Role:
Tech4sGroup, a fast-growing and innovative service provider with Headquarters in Cyprus and a representative office in Malta, is looking for passionate team members to join their extraordinary teams! 

What we do: 
Our goal is to provide tech-oriented and high-quality services enabling our clients’ growth and success.
Our team consist of IT, Marketing, eCommerce & other high-calibre professionals with experience in different industries.

Due to continuous growth, we are seeking to hire a French - VIP Account Manager to be fully accountable for the top-value customer segments establishing a good and long-lasting relationship with them with a focus on increasing customer loyalty through exclusive Events and customized offers.

Grow with us at Tech4s!

Your role at Tech4sGroup: 

  • Building strong relationships with valuable customers and providing superb service tailored to them
  • As part of your proactive daily routine, you will be carrying out daily review, overall monitoring as well as individual VIP performance and ensuring that bonuses, physical gifts, and hospitality rewards are offered in accordance with business requirements
  • Handling customers’ day-to-day queries and complaints, via phone, chat, and emails, including out-of-hours, when necessary, to provide the VIP with personal and ‘competition beating’ service
  • Ensuring that promotions are consistent, timely, attractive, cost-effective, relevant and aligned with other areas of the business
  • Finding the cause as well as the appropriate course of action in order to reactivate churned accounts
  • Working towards the VIP team targets.


You will be expected to:

  • Contribute new ideas on how to improve the existing VIP processes and how to adapt or optimize our business targets
  • Constantly working on improving your product knowledge in order to be able to communicate all industry updates to our VIP clients.


Requirements:

  • 6 months previous hands-on experience in Customer Service and/or Account Management in the online sector 
  • Native French and fluent English both oral and written is a must
  • Good knowledge of Microsoft Excel
  • Very personable, sociable and enjoys talking to people from all walks of life
  • Great organisation, relationship-building, planning and prioritisation skills, with strong attention to detail
  • Analytical mind and ability to manage promotional risk
  • Self-starter with a positive, can-do attitude and good problem-solving skills
  • Commitment to providing world-class service to valuable customers
  • Available to work shifts & weekends
  • Able to travel abroad whenever needed to host the event and meet VIP customers.


By joining us you can expect:

  • Breakfast items daily
  • Food Allowance
  • Group Medical Plan 
  • Annual bonus based on Performance
  • Personal Development allowance
  • Referral Bonus Scheme
  • Relocation allowance to Cyprus or Malta
  • Quarterly Group events
  • Friday Drinks
  • Free Transportation
  • 26 days annual leave.


A unique company culture focusing on employee well-being.

All applications are maintained in strict confidence. Due to the high volume of CVs received only successful candidates will be contacted.


time
Full Time
Job Type
experience
Entry (0-12 months), Intermediate (1-3 years), Experienced (3 years +)
Experience Level
category
Sales & Business Development
Category
industry
Information Technology
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