Shop Manager

As a Shop Manager the employee is responsible for the whole of operation of the Shop. The Shop Managers leads the team to run a smooth operation.

The Shop Manager duties include.

Customer Care

•All customers are being always given an excellent customer care experience.

•Any customer suggestions or complaints are followed up accordingly.

Products

•All shelves must be stocked according to company guidelines.

•Ordering of stock to make sure that adequate stock levels are maintained.

•Checking deliveries against invoices to make sure that all items have been received according to what have been ordered.

•Making sure that all items listed on the invoice have been delivered.

•All prices are updated and checked continuously to make sure that they are correct and that all products have their price displayed.

•Monitor stocks and take an active part in the stock-taking process.

Meeting targets

•Achieving Sales targets

•Achieving bottom-line targets

•Working on increasing the number or receipts and the average spent

Reports

•Compiling rosters according to shop needs to be adequately always staffed whilst keeping hours within the budgeted hours.

•Filling up daily sales reports as requested

•Preparing reports that might be requested from time to time.

Leading Employees

•Leading by example at all times and set high standards of operation among the team.

•Making sure that the team is working in an efficient and effective manner.

•Monitoring team performance and conduct the necessary performance evaluations.

•Identifying individuals that have potential for advancement and liaise with HR department to plan their training.

•Inform Human Resources on any changes in employee statuses.

Policies and Procedures

•Making sure that all Health and Safety Policies are adhered to.

•Monitors that all checklists are filled in correctly and in a timely manner.

•Makes sure that all company policies are implemented and followed.

Others

•All areas are kept tidy and clean at all times.

•Support other outlets in any help might need.

•Identify local market trends & monitor competitors.

•Visit the shop in emergency situations.

•Spot checks of cashes to make sure that they are not over or under

•Following up on any action points related to financial or operational performance highlighted by senior management.