Senior Sales Manager

Michael Debono Ltd in Malta is currently looking to recruit a Senior Sales Manager to join their team on a full-time basis.

Key Result Areas & Accountabilities:

• Provide day-to-day leadership to the B2C sales team (new and used) and the administration team to achieve sales targets
• Recruit and manage performance of the sales and administration teams, ensuring alignment with company goals
• Mentor and coach the sales team, providing regular feedback and conducting performance reviews
• Coordinate product knowledge training for sales staff
• Collaborate with the Marketing team to align vehicle promotional campaigns and provide feedback on product specifications, brochures, merchandise, showroom layout, and digital user experience
• Work closely with the Procurement department to manage stock orders based on customer demand and market trends
• Actively contribute to the digital transformation projects and GFMV committee
• Attend supplier meetings to stay informed about new products and market developments
• Achieve sales revenue and profitability targets; analyze sales, revenue, and management accounts reports to track performance against these targets.
• Prepare and manage the annual budget
• Revise and implement sales commission structures to incentivize profitability
• Monitor trade-in valuations and manage reserved stock, ensuring adherence to service level agreements (SLAs)
• Evaluate internal efficiency at customer touchpoints, providing recommendations for process automation, optimization, and software management
• Analyze results from monthly sales experience mystery shopping; implement operational changes to achieve targeted customer satisfaction levels (e.g., NPS 80)
• Ensure support for the sales team from other departments to enhance overall customer satisfaction
• Handle customer complaint resolutions, ensuring the showroom meets company standards
• Oversee team timesheets, leave requests, and confirm commission payouts with the sales team
• Ensure adherence to health and safety protocols and proper showroom start-up and shut-down procedures
• Communicate regularly with Sales, Call Centre, and Marketing teams about updates and offers
• Stay informed about industry trends and competitor activities to maintain a competitive edge
• Develop and maintain relationships with key clients and stakeholders
• Implement and oversee CRM strategies to enhance customer engagement and loyalty
• Regularly report to senior management on sales performance and market insights
• Carrying out any other duties as instructed by one’s superior.

Knowledge & Experience
Essential requirements:

• Familiar with Microsoft desktop operating systems and Microsoft Office applications
• Sound Working knowledge of internal IT system
• A clean police conduct
• In-depth technical Knowledge of the products
• Knowledge of the industry
• Minimum of 5 years experience in a senior business development role
• Valid driving license
• Passion for sales
• Good command of both English and Maltese
• Willingness to travel.

What We Offer:

• Competitive remuneration package
• Health Insurance
• Employee referral scheme
• Weekly breakfast
• Monthly treats
• Employee discounts.