Sales & Customer Service Executive - Sales & Business Development jobs in Malta - February 2024
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Sales & Customer Service Executive


Published on 10 Jan 2024

Expires in 16 days (08 Mar 2024)

Our client, a well-established local company, is looking to recruit a Sales & Customer Service Executive to join their growing team. Reporting to the Head of Department, the selected candidate's responsibilities will include:

  • Be the first point of contact, and handle all communication with the clients through calls, emails, and walk-ins, promptly and professionally;
  • Provide comprehensive product information and address client queries, whilst updating and amending client details promptly and accurately;
  • Promote new products while considering the client's needs;
  • Offer advice on the impacts of alterations to existing policies;
  • Provide quotations for new policies and assist in completing necessary paperwork;
  • Efficiently handle policy processes such as surrenders, maturities, death benefit payments, revisions, top-ups, switches, valuations, and premium payments;
  • Address customer complaints received at Regional Offices and seek resolution through established channels;
  • Process customer requests by amending customer/policy records and issuing appropriate paperwork;
  • Use discretionary authority, where delegated, to resolve serious customer relationship breakdowns through redress compensation;
  • Provide excellent customer service to phone and email inquiries similar to walk-in customers;
  • Verify the identity of customers in accordance with established procedures;
  • Log all calls in a call center database for record-keeping and follow-up purposes;
  • Conduct proactive marketing of products and services, and surveys over the phone to gather feedback and insights;
  • Actively follow up with clients whose policies are maturing to discuss reinvestment options;
  • Assist with the receipt and processing of payments from walk-in customers;
  • Conduct end-of-day reconciliation of cash and cheques; 
  • Collaborate with supporting departments, and propose improvements in performance and efficiency, including technology, software, and workflow enhancements, to enhance service quality and optimize processes.

Working Hours

Monday - Thursday 08:00 - 17:00

Fridays: 08:00 - 15:30 (July - August 08:00 - 15:30 every day)

Skill-sets and Requirements
  • Previous experience in Insurance processes, preferably Life, would be given preference
  • Able to work independently and in a team
  • Must hold good organizational and communication skills
Education & Experience
  • Insurance related certification is given preference (CII etc)
  • Excellent Maltese and English verbal and written skills
  • An attractive Performance Bonus
  • Gym membership

€20,000 to €26,000 / year
Full Time
Job Type
Intermediate (1-3 years)
Experience Level
Sales & Business Development

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