Cafeteria Manager

Job Title: Cafeteria Manager

Department: Food & Beverage Operations

Reports To: General Manager

Location: Malta

Employment Type: Full-Time

Salary Competitive — based on experience

Role Summary

The Cafeteria Manager is responsible for the day-to-day operation of a Coffee Fellows cafeteria outlet in Malta. This role combines hands-on leadership with operational excellence, ensuring every guest enjoys outstanding food, coffee, and service in a welcoming environment. The ideal candidate is passionate about hospitality, skilled at managing teams, and committed to upholding the Coffee Fellows brand standards.

Key Responsibilities

Operations Management

• Oversee all daily cafeteria operations, including opening and closing procedures.

• Maintain high standards of food quality, presentation, and service in line with Coffee Fellows guidelines.

• Monitor stock levels, place orders, and manage supplier relationships to ensure product availability.

• Ensure compliance with food safety, hygiene, and health & safety regulations at all times.

• Manage equipment maintenance schedules and coordinate repairs as needed.

Team Leadership

• Create and manage staff rotas to ensure adequate coverage during all service periods.

• Conduct regular team briefings and performance reviews, providing coaching and feedback.

• Foster a positive, motivated, and collaborative team culture.

Financial Management

• Monitor daily sales, analyse performance data, and report on KPIs to management.

• Identify and suggest strategies to drive revenue and improve profitability.

Guest Experience

• Champion a guest-first culture, ensuring every customer interaction reflects Coffee Fellows values.

• Handle customer feedback and complaints promptly and professionally.

Requirements

Essential

• Minimum 2 years of experience in a supervisory or management role within hospitality, food service, or retail.

• Strong knowledge of food safety and hygiene standards (Food Handler’s Certificate or equivalent preferred).

• Proven ability to lead, motivate, and develop a team.

• Excellent organisational and time-management skills with the ability to prioritise effectively.

• Strong communication and interpersonal skills.

• Commercially minded with experience managing budgets and sales targets.

• Proficiency in point-of-sale (POS) systems and basic computer skills (MS Office or equivalent).

• Valid right to work in Malta / EU.

• Valid Food Handling Certificate (or willingness to obtain one upon appointment).

Desirable

• Experience in a coffee shop, café, or quick-service restaurant environment.

• Barista training or specialty coffee knowledge.

• Experience with stock management and ordering systems.

• English language proficiency; additional languages are an advantage.

What We Offer

• Competitive salary with performance-based bonus potential.

• Comprehensive training programme and ongoing development opportunities.

• A dynamic and supportive working environment within a growing brand.

• Staff discounts on food and beverages.

• Career progression opportunities across the Coffee Fellows network.

About Coffee Fellows

Founded in Munich in 1999, Coffee Fellows has grown into one of Europe’s most recognised coffeehouse brands, celebrated for its warm atmosphere, premium coffee, and fresh food offerings.

With hundreds of locations across multiple countries, Coffee Fellows is committed to bringing people together over great coffee — and our teams are at the heart of that mission.