After Sales & Customer Care Representative

Form Ltd in Malta is seeking to employ an experienced After Sales & Customer Care Representative to join their team on a full-time basis. S/he will be responsible for overseeing the post-sales experience and related logistic duties.

*The vacancy is only available to candidates already living in Malta and already in possession of a valid working permit where applicable.

Key duties:

• Being responsible for efficient and professional customer service;
• Continually updating the client on the process flow of their orders;
• Handling all client queries and complaints; and,
• Ensuring timely and efficient follow-ups with clients who require an after-sales service.

Requirements: 

• The chosen candidate must be efficient, committed, and reliable with a flexible work approach.
• Excellent phone and email etiquette in both English and Maltese as well as customer service skills are a must.
• Applicants who have a can-do attitude and who are able to work on their own initiative will be prioritised.