Fraud Analyst

Trust Payments (Malta) Limited is currently looking to recruit a Fraud Analyst to join their team on a full-time basis.

About the Company:
Trust Payments is a global unified payment technology group that was formed in 2019 bringing together technology and financial services into an omnichannel solution. The new business model has enabled Trust Payments to establish itself as a leading Fintech Payments group. The company has undertaken a major culture reset and now operates as a fast-paced inclusive organisation with talented people at its very heart. In 2019 the business expanded its product offering from Gateway and Acquiring to POS and Mobile Loyalty, creating true omnichannel processing capabilities and now provides over 30 unique products to merchants of all sizes. Business revenue has grown significantly in the last 2 years and as such we are expanding into even more products, markets and geographies and are hiring people at all levels.

The main purpose of the job:
Support the Fraud Team in performing daily monitoring activities to mitigate fraud risks.
 
Duties and responsibilities:

• To handle queries relating to prospective and existing merchants, in an array of possible manners, ensuring that a good relationship is constantly maintained with all customers, whilst ensuring the provision of a quality service
• Assisting/Substituting peers as considered necessary
• Identify and explore new approaches and data sources to support improvements to existing and new fraud strategies
• Ability to anticipate problems, opportunities, and the initiative to pursue solutions
• Review merchant transactions to flag or identify suspicious activity via our alert system. Flag any transactional pattern that does not fit the expected activity and perform an investigation to ensure compliance with card scheme regulations, internal policy and procedure
• To review alerts within an internal Fraud monitoring system and to be able to recognise fraudulent transactional patterns before they have been confirmed as fraud
• Responsible for reviewing Fraud and Chargeback levels on a weekly/monthly basis as per card scheme regulations and also internal accepted levels
• Interact with banks and customers to validate the information and facilitate any investigations being carried out by external authorities
• Identify system improvements to prevent fraudulent activities and ensure the confidentiality of all information collected from tools
• Creating Procedures and Forms to make work more efficient within the team and when there needs to be communication with other departments
• To cover the monitoring function 7/7 (on a rotation basis)– administrator on the various systems used with the aim of testing new features, the effectiveness of the changes, new releases etc.

 
Experience and Qualifications:

• Must be able to work to a high level of accuracy
• Be able to work under pressure to meet tight reporting deadlines
• Strong self-starter and motivator
• Think independently and take action
• Meticulous, conscientious and systematic
• Detail-oriented with good organizational skills
• Conscientious, reliable and hardworking and able to work unsupervised
• Analytical skills to identify and assess potential security issues
• Ability to understand the risks associated with certain merchants
• Good communication skills and a high standard of written/verbal communication is essential
• Good working knowledge of Visa and MasterCard chargeback regulations
• Proficiency in Microsoft Office; Word, Excel & PowerPoint.

 
Benefits (subject to local office benefits policy):

• Opportunity to be part of a rapidly scaling and market-leading Fintech business
• Flexible homeworking
• Health and Well-being ethos including regular wellness sessions, fitness and nutrition and other events as well as supported by internally qualified mental health first aiders
• Family-friendly enhanced benefits/policies
• Pension, Healthcare, Life Assurance
• Social events and team building
• Celebrations.

 
We understand the value that a diverse and inclusive working environment brings to Trust Payments. We celebrate the differences that people can bring through their cultures, backgrounds and perspectives. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other protected characteristic.

To submit your CV for this exciting Fraud Analyst opportunity, please click ‘Apply’ now.

Trust Payments (Malta) Limited:
We are proud of our friendly, supportive, and inclusive culture where you can always speak up and have an impact. We work hard as a team across different time zones and collaborate as One Trust.
As an employer of choice, we are proud of our commitment to current and future employees through the commitment we make to employee engagement. Our 2* Best Companies rating demonstrates our outstanding levels of workplace engagement and our constant promise to listen, learn and act on what our employees tell us matters to them most. We strive to attract, develop and retain people of the highest calibre who are resilient, enjoy the challenge of working for a fast-paced commerce business and want to stay with us.