ICT Quality Assurance Analyst

Malta International Airport plc is looking for a dynamic individual who is passionate about working with people within an Airport environment and is willing to continuously learn, develop, and be part of a high-performance culture. This vacancy has arisen within the Information Technology Department.

Purpose of Position:

The ICT Quality Assurance Analyst will play a crucial role in supporting the company’s management systems, including the Quality Management System (QMS), Information Security Management System (ISMS) and the Information Technology Service Management Systems (SMS). The role involves assessing, evaluating, and ensuring the effectiveness, efficiency, and compliance of IT processes and controls within these systems. be responsible for conducting and managing internal IT audits, provide support, and updating and developing quality processes and procedures.

General Duties & Responsibilities:

• Develop an audit strategy and annual audit plan.
• Provide support in preparing audit reports and communicating findings, including compliance with regulatory, third-party, and customer standards, as well as continuous improvement initiatives.
• Participate in the planning and execution of internal and external audits as necessary.
• Conduct audits of IT processes, systems, and controls to assess compliance with relevant standards, regulations, and company policies.
• Gather data, perform gap assessments, and assist with maintaining, tracking, reporting, and closing identified gaps for the Management Systems.
• Assist in reviewing, updating, and publishing documented information required to maintain compliance with international standards and company-specific requirements.
• Assist in the overseeing of the Internal Audit and Document Control processes for all Management Systems, modifying, updating, and maintaining records and documentation.
• Assist in the evaluation of the effectiveness of IT controls in mitigating risks related to data security, system availability, and confidentiality.
• Collaborate with cross-functional teams to identify areas for improvement in IT processes and controls.
• Monitor and track the implementation of internal and external audit recommendations to ensure timely resolution of identified issues.
• Stay updated on industry trends, emerging risks, and regulatory requirements related to IT governance, risk management, and compliance.
• Support the continuous improvement of the company's management systems by actively participating in related initiatives and projects.
• Assist with planning and facilitating routine management review meetings with senior management, preparing clear and concise reports, memos, meeting minutes, bulletins, and surveys as required.
• Develop and deploy training materials and plans as needed to meet requirements. Coordinating and mapping out training and training plans of the management systems for personnel within the Outsourcing partner.

Requirements

• Possess a Bachelor’s degree in Information Technology, Computer Science, or a related field;
• Minimum of 2 years of experience in the IT sector;
• Proven experience in quality assurance, IT auditing, or a related area is desirable but not mandatory;
• Understanding of IT auditing principles and techniques is an advantage.
• Be reliable, organised, meticulous and prepared to work under pressure;
• Be a team player while still being able to work independently when needed;
• Excellent written and oral communication ability in English;
• Excellent analytical, troubleshooting & interpersonal skills.
• Be an ambassador to Malta International Airport's values including Service Excellence, Teamwork and Integrity.