Operations Project Manager

PokerStars in Malta is looking to recruit an Operations Project Manager to join their team on a full-time basis. 

Job Role: 
The Operations Project Manager will be responsible for defining, managing and delivering projects that relate to the needs of the Group, as instructed by the Senior Programme Manager, ensuring the projects remains in scope, on schedule and change plans are adhered to.  Under the direction and supervision of the Senior Programme Manager, the role holder is responsible for anticipating problems before they happen and finding ways to reach project goals under constantly changing circumstances. The applicant must be a strong communicator who is detail-oriented and highly organised, able to take on new challenges and manage expectations.

Key Responsibilities:

• Implement Operations’ Programmes and execute all approved projects in the Operations Portfolio as assigned by the Senior Programme Manager;
• Manage change through effective comms, training, resistance management and results management;
• Create, track and manage project documentation according to the Operations PMO;
• Determine project scope and objective, aligning to the programme goals;
• Develop and manage the project according to plan making adjustments as needed;
• Coordinate internal resources for project execution;
• Set and manage stakeholder expectations;
• Identify, track and report on risks and issues;
• Provide project updates on a consistent basis to various stakeholders about strategy, adjustments and progress;
• Measure project performance to identify areas of improvement.

Skills and Capabilities:

• Recognised Project Management Certification (e.g. PMP, AgilePM, PRINCE2);
• Experience in real-time (eg: Chat or IM) customer service operations and the e-gaming industry;
• Minimum 3 years experience in project management with a strong working knowledge of Confluence and/or JIRA;
• Excellent interpersonal skills with the tenacity to foster strong relationships with peers and senior management;
• Expert level report and presentation producing skills;
• A strong team approach, customer focus and a willingness to work flexibly to meet changing circumstances and demands;
• Accurate and methodical with strong attention to detail;
• Strong sense of accountability and prepared to take ownership of problems and issues to deliver a prompt, satisfactory outcome;
• Ability to communicate ideas and results to non-technical business people, both written and verbal;
• An innovative, can-do attitude and willingness to go the extra mile.

What’s in it for you?
The salary for this job is based on experience, so whilst we are not able to provide such details at this stage, we can confirm that we do offer an excellent salary and benefits package. Our benefits include a discretionary annual performance bonus, premium health and dental insurance for you, your partner and your children (providing you all live at the same address), and a generous company contribution into a private pension scheme every month. We have an Employee Assistance Programme where you receive complimentary and confidential support from professionals who offer independent advice 24/7. To support you in developing your skills and career, we will provide ongoing training. We contribute €5.25 daily towards your breakfast and lunch. In addition, there is free fresh fruit, snacks and drinks. As an advocate of work-life balance, we offer PIA; an annual personal interest allowance where we encourage personal learning outside of working hours; e.g. driving lessons, cookery classes and circus training (to name a few that our people have used this towards).

What happens next?
We will aim to get back to you as soon as possible. If you meet the criteria, we’ll invite you for a phone or video interview.

The Group:
PokerStars is part of Flutter Entertainment Plc, a global sports betting, gaming and entertainment provider headquartered in Dublin and part of the FTSE 100 index of the London Stock Exchange. Flutter brings together exceptional brands, products and businesses and a diverse global presence in a safe, responsible and ultimately sustainable way. We are an equal opportunity employer that values diversity. We do not discriminate on any protected characteristic as defined by applicable law. We will look to provide reasonable accommodation for applicants with disabilities to participate in the job application or interview process. If you need assistance, please contact us.

PokerStars:
PokerStars is part of Flutter Entertainment Plc, a global sports betting, gaming, and entertainment provider headquartered in Dublin and part of the FTSE 100 index of the London Stock Exchange, which brings together exceptional brands, products, and businesses and a diverse global presence in a safe, responsible and ultimately sustainable way.