Product Executive (Technical)

Malta Public Transport Services (Operations) Limited is currently looking to recruit a Product Executive (Technical) to join their team on a full-time basis.

ABOUT THE JOB:
Are you a tech-savvy professional with a passion for driving innovation in the transportation industry?
Malta Public Transport is thrilled to announce a unique opening for the role of Product Executive (Technical).
Join our dynamic team and play a pivotal role in shaping and optimizing our technical product offerings.

MISSION:

• Own and develop the Tallinja ticketing system including both personalised and non-personalised cards
• Play a crucial role in the strategic planning, development, and management of bus and other passenger transport-related services;
• Configure and manage backend product specifications
• Collaborate closely with cross-functional teams, including operations.

KEY RESPONSIBILITIES
Including but not limited to:

• Identify trends, customer needs, and competitor strategies in the passenger transportation industry
• Assist in defining the product vision, roadmap, and strategy based on market insights, customer feedback, and business objectives
• Collaborate with key stakeholders to prioritize product features, enhancements, and initiatives
• Assist the Sales Manager in leading the end-to-end product lifecycle management, from concept ideation to product launch and post-launch optimization
• Define and document product specifications
• Conduct regular product reviews, track performance metrics, and gather feedback to drive continuous improvement
• Work with marketing dept. and peers within the sales team to develop effective product positioning, pricing strategies, and promotional campaigns
• Collaborate with customer service team to gather customer feedback, identify weak points, and drive improvements in service quality
• Define project scope, objectives, timelines, and resource requirements
• Coordinate and prioritise tasks across cross-functional teams to ensure timely delivery of product initiatives
• Monitor project progress, identify risks and obstacles, and implement mitigation strategies
• Communicate project status, updates, and key milestones to stakeholders, including General Manager and Commercial Director.

RELATION WITH INTERNAL/ EXTERNAL POSITIONS:

• Hierarchically subordinate to the Sales Manager
• Strong relationship with Customer Care Dept. and IT Dept., and other stakeholder departments, possibly also external entities
• Liaise with the Finance department to determine requirements for financial reporting
• Relationship with external suppliers.

SKILLS:

• Ability to collaborate effectively with cross-functional teams and influence stakeholders at all levels
• Strong communication, presentation, and interpersonal skills
• Good analytical and problem-solving skills, with the ability to make data-driven decisions.