Franchise Outlet Manager

SCAR Agency Ltd in Malta is currently looking to recruit a Franchise Outlet Manager to join their team on a full-time basis.

Overview:
This document outlines the duties and responsibilities expected of an Outlet Manager at SCAR Agency Limited.
By signing this contract, you acknowledge your commitment to fulfilling these responsibilities to the best of your abilities.

1. Operational Excellence:

• Execute all operational procedures as outlined in the Franchise Operation Manual
• This includes opening and closing protocols, inventory management, supply ordering, and compliance with health and safety regulations.

• Ensure all customer interactions adhere to the service standards set forth in the Franchise Operation Manual and company policies
• Address customer inquiries, feedback, and concerns promptly and professionally, maintaining a consistent level of excellent customer service.

• Recruit, train, and manage a team of staff members according to the guidelines provided in the Franchise Operation Manual
• Monitor staff performance, deliver feedback, and facilitate ongoing training to uphold the prescribed service quality.

• Create and manage staff schedules in line with labour laws
• Ensure adequate coverage during peak hours and special events while optimizing labour costs.

• Implement strategies in close cooperation with the operation manager to increase sales, meet revenue targets, and execute promotions, upselling techniques, and suggestive selling practices effectively.

• Adhere to the financial procedures set by the company’s management
• Monitor expenses, manage the outlet's budget, and ensure compliance with cash handling and reporting protocols
• Generate financial reports and analyze to identify areas for improvement.

• Maintain the consistency and quality of food, beverages, and service as specified in the Franchise Operation Manual.
• Regularly conduct inspections to ensure cleanliness, hygiene, and overall outlet presentation meet prescribed standards.

• Follow the inventory control processes laid out in the Franchise Operation Manual
• Monitor inventory levels, track stock rotation, and manage ordering to minimize waste and ensure timely availability of ingredients and supplies.

• Collaborate with the corporate team to implement menu changes, new offerings, and special promotions
• Utilize customer feedback to contribute to menu development decisions.

• Foster clear and effective communication within the outlet team and with the corporate office
• Adhere to the communication protocols outlined in the Franchise Operation Manual
• Keep staff informed about company policies, updates, and operational changes.

• Address and resolve operational challenges, customer complaints, and employee issues promptly
• Follow the procedures outlined in the Franchise Operation Manual and company policies to maintain a harmonious and efficient work environment.