Operations Manager

Our client is looking for an Operations Manager to join their growing team. Reporting to the General Manager, your responsibilities will include: 

• Providing inspired leadership for the organization and managing day-to-day priorities;
• Making important policy, planning, and strategy decisions;
• Developing, implementing, and reviewing operational policies and procedures;
• Assisting HR with recruiting when necessary;
• Help promote a company culture that encourages top performance and high morale;
• Overseeing budgeting, reporting, planning, and auditing;
• Working with senior stakeholders;
• Ensuring all legal and regulatory documents are filed and monitor compliance with laws and regulations;
• Working with management to determine values and mission, and plan for short and long-term goals;
• Identifying and addressing problems and opportunities for the company;
• Supporting worker communication with the management team.

• Excellent verbal and written communication skills to effectively convey ideas, instructions, and expectations to staff, stakeholders, and superiors.
• Proficiency in analyzing complex situations, identifying solutions, and making informed decisions that align with organizational goals.
• Experience in a leadership or managerial capacity, showcasing the ability to guide and inspire teams, make decisions, and achieve goals.
• Effective time management skills to handle multiple tasks, delegate responsibilities, and meet deadlines while maintaining quality.
• Ability to collaborate across departments, and build relationships with stakeholders.

• Excellent verbal and written communication in both Maltese and English.
• Previous Contact/Call Centre experience is a must.

• Company discounts
• Training