Customer Experience Executive

Our client, a leading transport provider, is recruiting for a Customer Experience Executive to join their growing team. Here, your duties will include;

• Collaborating with respective teams to establish service improvement standards, 
• Monitoring performance indicators, and implementing action plans and audit procedures.
• Recognizing and resolving potential complaint situations,
• Being proactive in problem-solving, and identifying and meeting customer needs. 
• Assisting area managers with process improvements and training, analyzing customer feedback for areas of improvement, 
• Preparing reports on customer experience and service, 
• Managing internet review sites and following up on customer complaints
• Controlling operating costs
• Conducting visits to assess customer and operational improvements, and 
• Performing audits on bus and driver appearance compliance. 
• Additional duties as assigned.

• Fluency in the English language, both written and oral.
• Minimum of 2 years experience in a responsible position, including experience in Business to Consumer Customer Experience or Marketing.
• High energy and drive to work in a dynamic and challenging environment.
• Assertiveness and persuasiveness.
• Good experience in resolving issues quickly and Passionate for service excellence.

• Professional qualification in Customer Experience, Marketing, Business, or other relevant discipline.