Customer Experience Executive - Operations jobs in Malta - September 2023
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Customer Experience Executive


Expires in 8 days (30 Sep 2023)

Our client, a leading transport provider, is recruiting for a Customer Experience Executive to join their growing team. Here, your duties will include;

  • Collaborating with respective teams to establish service improvement standards, 
  • Monitoring performance indicators, and implementing action plans and audit procedures.
  • Recognizing and resolving potential complaint situations,
  • Being proactive in problem-solving, and identifying and meeting customer needs. 
  • Assisting area managers with process improvements and training, analyzing customer feedback for areas of improvement, 
  • Preparing reports on customer experience and service, 
  • Managing internet review sites and following up on customer complaints
  • Controlling operating costs
  • Conducting visits to assess customer and operational improvements, and 
  • Performing audits on bus and driver appearance compliance. 
  • Additional duties as assigned.
Skill-sets and Requirements
  • Fluency in the English language, both written and oral.
  • Minimum of 2 years experience in a responsible position, including experience in Business to Consumer Customer Experience or Marketing.
  • High energy and drive to work in a dynamic and challenging environment.
  • Assertiveness and persuasiveness.
  • Good experience in resolving issues quickly and Passionate for service excellence.
Education & Experience
  • Professional qualification in Customer Experience, Marketing, Business, or other relevant discipline.

€23,000 / year
Full Time
Job Type
Experienced (3 years +)
Experience Level
Shipping, Transport & Logistics

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