Customer Experience Executive - Operations jobs in Malta - October 2024
By using this site, you consent to the use of cookies to improve your user experience through analytics and personalised marketing efforts.

Customer Experience Executive

Konnekt

Published on 18 May 2023

Expired on 30 Oct 2023


Our client, a leading transport provider, is recruiting for a Customer Experience Executive to join their growing team. Here, your duties will include;

  • Collaborating with respective teams to establish service improvement standards, 
  • Monitoring performance indicators, and implementing action plans and audit procedures.
  • Recognizing and resolving potential complaint situations,
  • Being proactive in problem-solving, and identifying and meeting customer needs. 
  • Assisting area managers with process improvements and training, analyzing customer feedback for areas of improvement, 
  • Preparing reports on customer experience and service, 
  • Managing internet review sites and following up on customer complaints
  • Controlling operating costs
  • Conducting visits to assess customer and operational improvements, and 
  • Performing audits on bus and driver appearance compliance. 
  • Additional duties as assigned.
Skill-sets and Requirements
  • Fluency in the English language, both written and oral.
  • Minimum of 2 years experience in a responsible position, including experience in Business to Consumer Customer Experience or Marketing.
  • High energy and drive to work in a dynamic and challenging environment.
  • Assertiveness and persuasiveness.
  • Good experience in resolving issues quickly and Passionate for service excellence.
Education & Experience
  • Professional qualification in Customer Experience, Marketing, Business, or other relevant discipline.

time
Full Time
Job Type
experience
Experienced (3 years +)
Experience Level
category
Operations
Category
industry
Shipping, Transport & Logistics
Industry

Customer Operations Trainer


Operations Executive


Position of Policy Officer (Energy Systems and Markets)


Airside Coordinator

Send me Similar Jobs