This job is closed and no longer accepting applications.
Our client, a leading transport provider, is recruiting for a Customer Experience Executive to join their growing team. Here, your duties will include;
Collaborating with respective teams to establish service improvement standards,
Monitoring performance indicators, and implementing action plans and audit procedures.
Recognizing and resolving potential complaint situations,
Being proactive in problem-solving, and identifying and meeting customer needs.
Assisting area managers with process improvements and training, analyzing customer feedback for areas of improvement,
Preparing reports on customer experience and service,
Managing internet review sites and following up on customer complaints
Controlling operating costs
Conducting visits to assess customer and operational improvements, and
Performing audits on bus and driver appearance compliance.
Additional duties as assigned.
Skill-sets and Requirements
Fluency in the English language, both written and oral.
Minimum of 2 years experience in a responsible position, including experience in Business to Consumer Customer Experience or Marketing.
High energy and drive to work in a dynamic and challenging environment.
Assertiveness and persuasiveness.
Good experience in resolving issues quickly and Passionate for service excellence.
Education & Experience
Professional qualification in Customer Experience, Marketing, Business, or other relevant discipline.
Our client, a leading transport provider, is recruiting for a Customer Experience Executive to join their growing team. Here, your duties will include;
Collaborating with respective teams to establish service improvement standards,
Monitoring performance indicators, and implementing action plans and audit procedures.
Recognizing and resolving potential complaint situations,
Being proactive in problem-solving, and identifying and meeting customer needs.
Assisting area managers with process improvements and training, analyzing customer feedback for areas of improvement,
Preparing reports on customer experience and service,
Managing internet review sites and following up on customer complaints
Controlling operating costs
Conducting visits to assess customer and operational improvements, and
Performing audits on bus and driver appearance compliance.
Additional duties as assigned.
Skill-sets and Requirements
Fluency in the English language, both written and oral.
Minimum of 2 years experience in a responsible position, including experience in Business to Consumer Customer Experience or Marketing.
High energy and drive to work in a dynamic and challenging environment.
Assertiveness and persuasiveness.
Good experience in resolving issues quickly and Passionate for service excellence.
Education & Experience
Professional qualification in Customer Experience, Marketing, Business, or other relevant discipline.