Customer Care Coordinator - Operations jobs in Malta - April 2024
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Customer Care Coordinator

General Soft Drinks Co Ltd , Any

Published on 26 Feb 2024

Expired on 24 Mar 2024


General Soft Drinks Co Ltd is currently looking to recruit a Customer Care Coordinator.

To channel and handle all customer and consumer contacts.

TASKS:

  • Receiving customer and consumer contacts by telephone, personal visit, fax, email etc.
  • Logging in Consumer Information System all received contacts and other contacts received by other Company employees.
  • Inputting into CIS system all relevant product information for product quality complaints.
  • To personally resolve contacts where possible or channel contact to relevant department. 
  • To follow–up all contacts so as to ensure all contacts are closed in a satisfactory manner and in the shortest time possible.
  • Performing visits to consumers and/or customers to resolve complaints.
  • Performing ad hoc market surveys as part of the company’s TAM program.
  • Preparing and presenting on a weekly basis report on trade complaints.
  • Analysing contacts in order to determine any trends or multiple complaints from the same lot and inform the Quality Assurance Manager.
  • Immediately inform the Quality Assurance Manager and the Incident Management Team of any serious complaints.
  • Preparing and presenting regular reports concerning the number and type of contacts, as well as receiving feedback.

SKILLS & COMPETENCIES: 

  • Minimum 3 years experience in customer care or customer relations.
  • Proficient in IT systems and Microsoft Office. 
  • Well-spoken and good communication skills. 
  • Good customer relation skills. 

time
Full Time
Job Type
experience
Intermediate (1-3 years)
Experience Level
category
Operations
Category
industry
Manufacturing
Industry

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