Planning & Scheduling Manager

Our client, a leading operations company, is looking to recruit a Planning & Scheduling Manager to join their growing team. reporting to the COO, the chosen candidate's responsibilities will include: 

• Independently manage, establish, maintain, and review all work schedules within the division, ensuring 100% site coverage at all times, including during emergencies and absences, and coordinate internally to ensure recruitment when required;
• Maintain regular contact with customers to understand and adhere to their SLAs, promptly communicate changes in schedules and inquiries; 
• Support the deployment of scheduling software across all divisions, exhausting its usage and ensuring effective training to relevant personnel;
• Implement intelligent scheduling strategies to control costs;
• Stay updated on time and attendance aspects, including software updates and industry best practices;
• Collaborate with Control Room & Operations Manager to meet customer needs effectively;
• Recommend improvements to scheduling processes and procedures based on feedback and analysis;
• Provide support to operational staff and security guards as necessary;
• Liaise with HR and management to address staffing issues and disciplinary actions;
• Manage personnel’s records related to qualifications, schedules, incidents, and disciplinary actions; 
• Ensure compliance with health and safety regulations and escalate issues as appropriate;
• Carry out any additional tasks or assignments as required by management.

• Knowledge of the security industry and/or scheduling is a must.
• Solid planning and organizing skills, with an excellent eye for detail
• Initiative and a strong customer service focus with clear communication skills.
• Experience working in a unionized environment is an asset.
• An excellent written and verbal communication in both Maltese and English

• Diploma in a related discipline or equivalent is considered an asset.
• Minimum of two years of related experience.
• Proficient in use of various software applications including MS Word, Excel, and email.

• Car + Phone allowance