Claims Handler

Claims Handler – Personal & Commercial Lines

(Reporting to the General Manager)

Key Responsibilities

• Manage personal and commercial insurance claims from notification through to settlement.

• Liaise with clients, insurers, loss adjusters, surveyors, legal representatives, and other relevant parties.

• Negotiate and follow up claims to achieve timely and fair settlements on behalf of clients.

• Maintain and update claims records and databases.

• Ensure all claim documentation is complete, accurate, and submitted within required timeframes.

• Keep clients informed throughout the claims process and provide a high standard of customer service.

• Prepare claims reports and updates for management.

• Assist with the investigation and assessment of claims and gather supporting documentation where required.

• Ensure compliance with company procedures and regulatory requirements.

• Attend training and industry-related events as required.

• Perform general administrative duties related to claims handling.

• Carry out any other duties as may be assigned by Management from time to time.

Requirements

• Previous experience in insurance claims handling or a similar role.

• Strong communication, negotiation, and organisational skills.

• Ability to manage multiple tasks and meet deadlines.

• Proficiency in Microsoft Office applications.

• Knowledge of personal and commercial insurance claims processes would be considered an asset.

About Global Insurance Brokers Ltd

Global Insurance Brokers Ltd forms part of the SMS Group and is authorised by the Malta Financial Services Authority (MFSA) to carry out insurance distribution activities in terms of the Insurance Distribution Act (Chapter 487). Registered Office: 65, Birkirkara Hill, St Julian's, STJ 1143, Malta. Company Registration No: C9923.