Senior Client Experience Specialist

Our client is looking for an experienced Senior Client Experience Specialist to join their growing international team.

Working within a collaborative and fast-paced environment, the successful candidate will be responsible for delivering exceptional luxury travel and concierge experiences to high-end clients worldwide. The role offers the flexibility of a fully remote setup, with opportunities to travel when required.

Key Responsibilities:

• Managing end-to-end luxury lifestyle, travel, and concierge bookings.
• Researching and sourcing premium suppliers while preparing quotations and confirmations.
• Coordinating bookings, amendments, and related administration.
• Managing pricing, mark-ups, and booking profitability.
• Handling financial administration, including proformas, payments, invoices, and booking reconciliations. 
• Building and maintaining strong relationships with high-value clients and suppliers.
• Delivering exceptional customer service before, during, and after each booking.
• Maintaining accurate operational records and preparing reports where required.
• Supporting daily operations and contributing towards departmental sales, revenue, and profitability targets.
• Mentoring junior team members and supporting process improvements.

Requirements:

• Minimum of three years’ experience within a luxury travel, lifestyle, or concierge client-facing environment.
• Previous sales experience with a strong commercial mindset.
• Proven experience managing bespoke, high-value client requests.
• Previous concierge experience is highly desirable.
• Experience using Amadeus or similar booking systems is considered an asset.
• Strong organisational skills with excellent attention to detail.
• Ability to work independently while maintaining exceptional service standards.
• Experience mentoring colleagues and contributing to operational improvements is considered an advantage.
• Fluency in English is required.
• Additional languages are considered a strong asset.

Benefits:

• Fully remote working within the EU time zone.
• Opportunities to travel as part of the role.
• Opportunity to join an international team specialising in luxury travel and concierge services.