Reservations Agent

Cavalieri Art Hotel in Malta is currently looking to recruit a Reservations Agent to join their team on a full-time basis. 

Scope, Purpose and Objective:
The Reservations Agent is responsible to manage and respond to all communications from guests, travel agents, and corporate clients via mail, telephone, email or through a central reservation system. The reservations agent will create and maintain all reservations and will be responsible for all documentation including confirmations, cancellations and any modifications.

Essential Duties and Responsibilities:

• Processes reservations from the sales office
• Knows the type of rooms available as well as their location and layout
• Knows the selling status, rates and benefits of all package plans
• Creates and maintains reservation records
• Determines room rates based on the selling tactics of the hotel
• Processes cancellations and modifications and relays this information to the front desk
• Understand the hotel's policy on guaranteed reservations and no-shows
• Tracks future room availabilities based on reservations
• Prepares expected arrival list for front office use
• Handles daily correspondence; responds to inquiries and makes reservations as needed
• Helps develop room revenue and occupancy forecasts
• Knows the credit policy of the hotel and how to code each reservation
• Makes sure that files are kept up to date
• Communicates reservation information to the front desk
• Open and close the availability as and when required on hotel channels, and on the hotel website
• Promotes goodwill by being courteous, friendly and helpful to guests and managers
• Processes advance deposits on reservations
• Prepares letters of confirmation.

This Job Description in no way states or implies that these are the only duties that are to be performed by the employee occupying this position. Employees may be requested to perform other job-related duties assigned to them by their Direct Superior.