Housekeeping Manager

Feelings Enterprises Limited is currently looking to recruit a Housekeeping Manager.

Position Summary

The Housekeeping Manager position assists in leading the housekeeping department to achieve and exceed company service standards and operate within the agreed budget. The Housekeeping Manager will provide comprehensive guidance and support to different sections in the housekeeping team which include the laundry, linen room, public areas, and the rooms team to ensure the highest standards are delivered during cleaning, maintenance, and servicing of both internal and external guests. The Housekeeping Manager will strive to introduce innovation into housekeeping services whilst maintaining a cost-efficient operation.

Duties & Responsibilities

• Keeps abreast of trends & innovations within the hotel industry.
• Develops a greater understanding and knowledge of opportunities to continually improve management tools and practices in the department.
• Reviews housekeeping, laundry processes, identifying means of increasing quality, productivity, and efficiency within the department.
• Reviews annually the condition of operating equipment, furnishings, linen, and uniforms to budget replacement in a timely manner.
• Develops structured individual and team training programmes including succession, management, and team development in collaboration with the Talent Management Department.
• Supports communication to the team and management of realistic, measurable housekeeping standards, objectives and goals (service standards, budget targets etc.) to be achieved.
• Develops, directs, and maintains the highest standards of housekeeping processes to ensure a positive guest experience.
• Ensures that all daily tasks are completed accurately by the housekeeping team and guest requests are managed efficiently or communicated to the relevant departments in a timely manner.
• Ensures all contracted services are accomplished and delivered according to the agreed standards and conditions.
• Ensures that high communication levels are maintained within the department as well as with Front Office and F&B in order to proactively take action to the needs and changes in demand levels of the hotel operation. 
• Manages the department budget.
• Liaises with and controls the necessary repair and maintenance work, including special projects, which are executed by the relevant departments or contractors to maintain an efficient and well maintained operation.
• Establishes and ensures safe working conditions and practices are applied throughout the hotel by the housekeeping staff. 
• Supports the promotion of CSR initiatives in the department.
• Interacts with employees and guests beyond giving and receiving instructions, emphasising relationships with supervisors, subordinates, co-workers, and guests.
• Leads by example in setting positive relations with all hotel departments, ensuring issues are managed efficiently, and appropriately, to maintain the smooth running of the operation at all times.
• Aims to achieve 85% on Mystery Shopper visits.
• Supports the philosophy of a “live and breathe quality” of all standards of the Hotel to the housekeeping team.
• Assists to produce results through encouraging high level of achievement within the team.
• Does Duty Manager shifts.
• Schedule staff and organise replacements as needed.
• Coordinating housekeeping needs with other hotel department managers.
• Ensure all cleaning equipment is in proper working condition and decide for repairs as needed.
• To ensure that housekeeping staffs always wear the correct uniform and name badges whilst on duty.

Confidentiality

• Whist working for the Company there will be access to a wide variety of confidential information concerning the Company, guests and employees.
• It is vital that all such information remains confidential and must not be disclosed to anyone outside the Company, guests and employees, unless otherwise stated. Please refer to the Employee Handbook for full policy details.

Health & Safety

• To be aware of and comply with safe working practices as stipulated by the Health and Safety Act and as applicable to your place of work. This will include the incumbent’s awareness of any specific hazards at the work place.
• The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory.
• To report any defects in the building, plant or equipment according to hotel procedure.
• To ensure that any accidents to staff, guests or visitors are reported immediately in accordance with correct procedures.
• To attend statutory Fire, Health & Safety training and to be fully conversant with and abide by all rules concerning:
  • Fire, Health and Safety
  • Regulations, such as COHSS in the European Union, related to the control of substances hazardous to health.
  • Risk Assessments for your department
  • Hotel Fire & Bomb Procedures

Other Information

• As the level of business varies considerably, there is a need for flexibility in attitude, approach and working hours.
• The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.

Talent Profile

Experience:

• Ideally a minimum of 2 years’ experience in the 4 or 5-star Hotel Market as Housekeeping Manager in a hotel of similar size.

Skills & Knowledge:

• Fluent in written & spoken English 
• Experience working with Opera PMS System 
• Good understanding of housekeeping management systems & processes 
• Excellent attention to details 
• Basic laundry experience 
• Strong communication skills

Education & Qualification:

• Hospitality Management Qualification desirable