Front Office Assistant

We are looking for a reliable, polite, and presentable Front Office Assistant / Reservations Agent to join a busy visitor attraction team. This role involves working at the front desk (similar to a receptionist or ticket booth) and supporting guest reservations.

Key Responsibilities

• Greet and welcome guests in a professional and courteous manner
• Handle front office tasks such as ticketing, check-ins, and guest enquiries
• Manage reservations via phone, email, and online platforms
• Assist with payments and issuing tickets
• Maintain accurate booking records and update calendars
• Provide information to visitors about services and the attraction
• Coordinate with other departments as required

Requirements

✔Residing in Malta 

Fluent English (spoken & written) – essential

✔ Additional European languages (Italian, French, Spanish, etc.) – an asset

✔ Professional appearance and presentable demeanor

✔ Friendly, helpful, and customer-oriented personality

✔ Reliable, punctual, and responsible

✔ Basic computer skills (MS Office, reservation systems, etc.)

💡 Previous front office, ticketing, or hospitality experience is a plus but not essential. On-the-job training can be provided.

Benefits

• Fun and dynamic working environment
• Opportunity to work with international visitors
• Full-time or seasonal contract
• Training and development opportunities