F&B Supervisor

Profile Overview

Reporting to the Restaurant Manager, the F&B Supervisor will be responsible for leading front-of-house staff, ensuring exceptional service delivery, and maintaining operational excellence.

Areas of Responsibility

• Ensure customer satisfaction while performing duties;
• Ensure product quality, restaurant cleanliness, maintenance and security standards are met;
• Ensure team provides friendly, and accurate service;
• Delegate tasks to team and provide follow-up;
• Monitor and adjust team priorities to consider changing demand and patient flow across the service;
• Proactively assist junior staff members;
• Conduct end-of-day reports when requested;
• Support employees through conflict resolution, effective time management, workload prioritisation and individual staff development and review and conduct training programs on an ongoing basis;
• Comply with all health and safety policies, procedures, and training requirements as necessary;
• Communicate with senior management on a consistent basis;
• Assisting restaurant manager with store inventory and ordering;
• Serving food and beverages;
• Preparing beverages;
• Discuss, plan, and implement new policies with the Restaurant Manager;
• Any task commensurate with the role.