Concierge for ME Malta

“Whatever story you choose, you are the star”.

Are you passionate about hospitality and creating unforgettable experiences? ME Malta is looking for a dedicated Concierge to be an authentic ambassador of our destination, delivering personalized services and ensuring excellence in guest satisfaction.

Job Overview:

As a Concierge, you will manage guest requests with expertise and creativity, offering tailored recommendations and services. Your role is pivotal in personalizing stays, anticipating needs, and exceeding expectations, all while contributing to our hotel's reputation for exceptional guest experiences

Duties & Responsibilities:

• Comply with the strategy of experiences in the destination, offering customers unique services and products according to
  their preferences.
• Efficiently manage all guest requests, applying upselling and cross-selling techniques to optimize the hotel's extra revenues, committing to achieving total guest satisfaction.
• Ensure the customer experience, personalising their stay, anticipating their needs and exceeding their expectations.
• Manage customer incidents, following the established protocols.
• Comply with the attributes, standards and manuals applicable to their department.
• Efficiently use the different customer experience management tools. Be aware of the Voice of the Customer results, complying with the defined improvement plans.
• Comply with the Sensory Architecture defined for their area.
• Verify material orders following the set product guidelines, for better optimisation of economic resources.
• Be knowledgeable of the hotel’s evacuation plan.
• Be knowledgeable of the personal protective equipment and use it correctly.
• Be knowledgeable of the methods, work procedures and risks inherent to their activity.
• Assume the responsibilities assigned in the Occupational Health and Safety Management System Manual.

What are we looking for?

• Candidate must be available to work various shifts including mornings, evenings, nights, weekends and/or holidays.  
• Must be fluent in English; other languages are preferred.  
• 1-year experience in a fast environment in the same or similar position in a hotel/resort.
• Passionate for Hospitality and with a strong attitude to interpersonal relationships