Cluster Reservations Sales Agent - Hospitality & Leisure jobs in Malta - May 2024
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Cluster Reservations Sales Agent

Hilton Malta , Central Malta

Published on 14 May 2024

Expires in 14 days (13 Jun 2024)

Hilton Malta is currently looking to recruit a Cluster Reservations Sales Agent to join their team on a full-time basis.

As a full-time Cluster Reservations Sales Agent, you will work with trend data to respond to Guest and Customer enquiries to develop strong relationships and maximise revenue opportunities. 

Specifically, you will be responsible for performing the following tasks to the highest standards:

  • Manage telephone and email enquiries promptly and professionally and by company standards ensuring accuracy and attention to detail at all times
  • Produce quotations and written confirmation to all clients
  • Upsell the hotel product to maximise revenue opportunities 
  • Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business
  • Maintain a thorough understanding of hotel facilities and processes, and contribute to a culture of high-quality standards for relationship building, customer service, selling techniques, and billing and processing contracts
  • Ensure bookings are guaranteed and no-show charges/late cancellation charges are applied where appropriate

To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Good organisational and administration skills
  • Positive attitude and good communication skills
  • Commitment to delivering a high level of customer service
  • Confident telephone manner
  • IT skills
  • Fluency in English and preferably another language.

Having been awarded the FHRD ‘HR Quality Mark’ and the ‘Great Place to Work’ Certification, join the team you can trust to develop your career.

We invite you to submit your CV by clicking the 'Apply for this Job' button. All applications will be acknowledged and treated in strict confidence.

Take a look at our beautiful property, by clicking on the following link: Hilton Malta Virtual Tour.





Full Time
Job Type
Entry (0-12 months), Intermediate (1-3 years)
Experience Level
Hospitality & Leisure
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