Accommodation Manager

Atlas Language School is a multiple award-winning language school with operations in Ireland, the UK, and Malta. Our mission is to make each day of our student’s language travel program an unforgettable life and learning experience and we are dedicated to providing the highest level of service in every aspect of what we do.

Atlas Language School in Malta is looking to recruit an Accommodation Manager to join their school in Pembroke Malta on a full-time basis. The Accommodation Manager is responsible for placing our students in suitable accommodation on the island, supervising and monitoring the cleaning of the residences, and supervising the students in our accommodation in Malta. The Manager will deal with reservations, student placement, transfers, check-ins and check-outs if needed, and additional student support services. The Accommodation Manager is also in charge of the Atlas Accommodation interns. It is a great opportunity to join a dynamic and expanding company in the language and travel sector!

Due to the nature of the role, occasional out-of-hours support may be required to deal with urgent accommodation matters and emergencies. While the position is primarily Monday - Friday, the Accommodation Manager is expected to provide guidance and support to the Accommodation team, including on weekends when necessary. The role also includes overseeing the day-to-day maintenance of student accommodation, carrying out minor repairs where appropriate, identifying maintenance issues, and coordinating with landlords, contractors, and technicians to ensure repairs and maintenance work are completed promptly and to a high standard.

Responsibilities include:

• Allocating students to our residential accommodation
• Organising cleaners and cleaning schedules
• Booking airport transfers for arrivals and departures
• Facilitating students moving accommodation where required
• Recruiting, evaluating, and selecting suitable host families and homestay providers
• Placing students in a suitable homestay by taking into account the students’ profile, background, and requirements
• Processing and maintaining student accommodation records
• Ensuring compliance with Atlas’ accommodation standards as outlined in our handbooks and policies
• Maintaining and updating our accommodation database
• Dealing with student queries regarding accommodation and acting as a liaison between students and homestay providers
• Monitoring and evaluating accommodation feedback and dealing with comments and complaints as required
• Assisting with induction of new students on arrival
• Managing out-of-hours on-call duties for check-in / check-outs where necessary
• Managing interns for accommodation-related tasks.

This job is for you if:

• You’re outgoing, energetic, and positive
• You like dealing with people, have an approachable manner, and enjoy problem-solving
• Are sensitive to the needs of others and find it easy to empathise with people
• You have worked in a similar role previously
• You are an excellent communicator
• You have good local knowledge of Malta
• You are someone who is organised and has a good eye for detail.
• You are a fluent English speaker.

*It is essential that the candidate has their own vehicle and a full clean driving licence.

*Atlas will cover the mileage of any work-related journeys (excluding regular journeys to and from work).