Wellness Advisor

Carisma Spa & Wellness International Limited in Malta is currently looking to recruit a Wellness Advisor to join their team on a full-time basis.

Job description:

Carisma Spa & Wellness is an award-winning spa chain with over 30 years of experience in providing exceptional services in 5-star hotels, luxury resorts, and Thalasso centers in Turkey and Malta. Our dedicated staff enrich our guests' lives through well-being, relaxation, and rejuvenation. We believe in nurturing the connection between body, mind, and soul to help our guests become the best version of themselves.

We are looking for a dynamic and motivated Spa Advisor to join our team at Carisma Spa & Wellness in Saint Julian's, Malta. This full-time, on-site role is essential in ensuring our guests receive the highest standard of customer service and support throughout their spa experience.

Responsibilities:

• Customer Relations Excellence: Provide exceptional service to all guests, ensuring their experience is relaxing and rejuvenating from start to finish
• Sales and Promotions: Actively promote spa services, packages, and homecare products to guests, driving sales and enhancing customer satisfaction
• Handling the Spa Information Desk and managing daily promotional activities both indoors and outdoors within the hotel premises. This includes guest engagement and ensuring a communicative and personable approach throughout the hotel complex
• Marketing Materials: Handle and distribute leaflets, brochures, and promotional catalogues to increase awareness and drive engagement with our services
• Reservations Management: Efficiently manage guest reservations, ensuring accurate scheduling and optimal use of spa resources
• Service Sales: Sell spa services and homecare products, offering personalized recommendations to meet guests' needs
• Daily Operations Assistance: Support the overall daily operations of the spa, ensuring a smooth and efficient workflow
• Following All Brand Standards Assigned: Following all brand standards accordingly.

Key Qualifications:

• Proven experience in a customer service or sales role, preferably within the spa or wellness industry
• Excellent interpersonal and communication skills, proficient English
• Strong organizational skills and attention to detail
• Ability to multitask and handle various responsibilities simultaneously
• Proficiency in handling marketing materials and promotional activities
• A proactive and positive attitude with a passion for wellness and customer care.

Join us at Carisma Spa & Wellness and be a part of a team dedicated to enhancing the well-being of our guests. If you have a passion for customer service, sales, and the wellness industry, we would love to hear from you.