Clinical Partnerships & Patient Experience Lead

Our client is looking to recruit a Clinical Partnerships & Patient Experience Lead to join their growing team. 

• Build and nurture professional relationships with GPs, specialists, allied health professionals, and community organisations
• Develop referral pathways and position as a trusted clinical partner
• Spend significant time in the field engaging stakeholders across Malta’s healthcare ecosystem
• Lead the transformation of the patient experience from transactional to holistic
• Design patient journeys that integrate pharmacy expertise, medication counselling, lifestyle advice, and follow-up care
• Identify opportunities for new clinics and services based on patient demand, healthcare gaps, and market trends
• Own end-to-end development of new services — from concept through to launch
• Define service models, engage clinicians, and collaborate cross-functionally
• Develop and deliver therapy-area training for pharmacy and clinic teams
• Empower teams to contribute actively to patient care beyond dispensing
• Plan and execute workshops, seminars, and patient education events
• Organise clinician-led talks, open Q&A sessions, and peer learning initiatives
• Support the launch of new clinical services and specialties
• Build awareness among referrers and ensure seamless patient journeys
• Develop partnerships with employers, schools, care homes, and community organisations
• Expand access to preventive health and wellness services
• Collaborate with marketing to support campaigns, service launches, and patient education content
• Ensure clinical services are communicated accurately and authentically

Requirements

• Passionate about improving patient experience and delivering patient-centred care
• Natural relationship builder, comfortable engaging with clinicians, partners, and patients
• Entrepreneurial and self-driven, with the ability to identify and act on opportunities
• Highly organised, able to manage multiple projects and stakeholders simultaneously
• Excellent communicator — written, verbal, and interpersonal

Education and Experience

• Strong proven background in healthcare with a solid understanding of Malta’s medical landscape (pharmacy, nursing, allied health, health management, or commercial clinical roles)
• Existing network within Malta’s healthcare community is an advantage
• Strong exposure on Medical equipment within multiple fields and specialities
• Must be based in Malta

Benefits

• Car cash allowance
• Phone allowance