Head Office - Executive Operations Manager - Group CEO's Office

Executive Operations Manager – Group CEO’s office

Employment Type

Full-time, Indefinite Contract (following probation period)

Reporting Line

Reports directly to the Group Chief Executive Officer

Role Overview

The Executive Operations Manager will act as an operational extension of the Group CEO, ensuring seamless execution of agreed business priorities and related tasks across the hospitality group.

The role is responsible for assisting the Group CEO drive operational excellence, monitoring performance, coordinating cross-functional initiatives, and following up on actionable outcomes across hotels, restaurants, and support functions.

This is role requires organisational skills, stakeholder management, and the ability to operate confidently on a hands-on level.

Key Responsibilities

Executive Support

Work closely with the Group CEO to execute operational initiatives and group priorities.

Review executive briefings, board materials, reports, and presentations for internal and external stakeholders

Track execution of Group CEO directives and meeting action points and ensure consistent follow-through across business units

Provide insights, analysis, and recommendations on operational and commercial matters as observed across the various operations.

Organise agendas and attend meetings as required and report back to the Group CEO

Operational Oversight & Performance Management

Provide support in monitoring operational performance across properties as required.

Review guest satisfaction scores, operational dashboards and other data and provide summary information of relevant / critical information

Cross-Functional Coordination

Work closely with Operations, Finance, HR, Sales & Marketing teams

Coordinate as may be relevant group-wide initiatives, ensuring alignment, timelines, and accountability

Facilitate effective communication between the CEO’s Office and senior leadership team

Key Relationships

CEO and Executive Leadership Team

General Managers and Operations Leaders

Corporate Support Functions

External Partners, Consultants, and Advisors (as required)

Skills & Competencies

Good strategic thinking combined with hands-on operational capability

Commercial and financial acumen

Exceptional communication, presentation, and stakeholder management skills

High level of discretion, integrity, and professionalism

Strong analytical, problem-solving, and on the ground decision-making abilities

Ability to thrive in fast-paced, high-pressure environments

Qualifications & Experience

5+ years of progressive experience in (hospitality) operations, strategy, or executive roles

Proven experience working with senior executives or within a CEO’s or COO’s office

Experience within multi-brand or multi-property (hospitality) groups strongly preferred

Personal Attributes

Highly organised with attention to detail

Confident, resilient, and adaptable

Results-driven with a strong sense of ownership

Passionate about hospitality excellence