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Studio Operator, Live Streaming
As a Studio Operator in the Live Streaming team, you will play a key role in managing all aspects of our Live Streaming product, including first-line escalation and quality control to ensure optimal performance.
We are seeking dedicated individuals to join our team, focusing on the administration of our industry-leading Live Stream portfolio. In this role, you will be responsible for scheduling, auditing, and troubleshooting to ensure an exceptional global customer experience. You will collaborate with external providers and internal stakeholders to facilitate the successful delivery of over 750,000 Live Stream events each year.
Comprehensive training will be provided, equipping you with the knowledge and skills necessary to become an integral part of our team.
This is a full-time position, which offers a working week of any five days from seven, including evenings, weekends, and public holidays.
Preferred Skills, Qualifications and Experience
- Self-motivated with a positive and enthusiastic approach to work.
- Exceptional organisational skills with the ability to prioritise tasks effectively to meet tight deadlines.
- Strong attention to detail.
- Adaptable to a constantly evolving environment.
- Excellent written and verbal communication skills in English, essential for seamless service delivery to both internal and external customers.
- Proficient in Microsoft Office and other software for efficient data processing.
- A broad knowledge of various sports is advantageous but not essential.
Main Responsibilities
- Integrating Live Stream schedules from multiple third-party sources onto a single internal platform.
- Setting up and managing over 750,000 Racing and Sports Live Streams.
- Conducting audits of Live Streaming services across various sports to ensure quality and functionality.
- Performing initial troubleshooting and escalating issues related to live events as necessary.
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bet365:
bet365, one of the world's leading online gambling companies, is a driving force in the development of enterprise and Internet technology. Established by Denise Coates CBE in 2000, we have rapidly grown into a global operation employing over 9,000 people and delivering an unrivalled online experience to more than 100 million customers in 22 languages. Initially, we began by offering online Sports betting but with forward-thinking leadership, we chose to focus our attention on In-Play betting. The gamble paid off and enabled us to forge our market-leading position. In-Play has been fundamental to our success and remains the cornerstone of a business which, in 2017/18, saw £52.6 billion taken in Sports wagers with up to 2 million markets on-site at any one time. Our game-changing In-Play betting product and comprehensive sports live-streaming service covering 750,000 events a year are complemented by our offerings in Casino, Poker, Games, and Bingo. Innovation continues to be our lifeblood and we pride ourselves on the standards of customer service we deliver. Driven by a shared vision to be the best in our industry, a technology team of over 1,300 people works in-house to provide the technological advances that enable us to maintain our leadership position. Giving our teams the freedom to innovate is essential to our success. Our award-winning business has worked hard to cultivate a culture of creativity where good ideas and a techno-entrepreneurial attitude are encouraged and rewarded. Today we continue to push technological boundaries and break new ground in software innovation.
