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Safer Gambling Specialist
PokerStars in Malta is looking to recruit a Safer Gambling Specialist to join their team on a full-time basis.
The Role:
This role follows a hybrid approach to working, allowing you to combine working from home with working in our modern offices. These discussions are between you and your manager to find the best pattern for you both! We will kit you out to work from home but know that working as a team is what makes us great and spending quality time together is essential for keeping us mission-aligned.
Are You Our Next Star Player?
Reporting to the Safer Gambling Manager you will review and assess player accounts based on internal alerts, along with issues escalated from other departments. You will possess a skill for recognizing subtle patterns of concerning activity and interacting with the customer to carry out a safer gambling assessment.
Why We Need You?
- Communicating with players with empathy and prioritizing their emotional well-being. Also, acting as one of the points of contact for other departments.
- You will provide first-class customer service as well as assess and review safer gambling and user protection scenarios, including user verification.
- Verifying and processing account funding documentation.
- Proactive risk assessment in vulnerable customer cases by reviewing and processing RG alerts and reports.
- Maintaining SG procedures and processes. Actively contributing to the continuous improvement of SG processes and systems.
Who We're Looking For:
As an investor in our people, we will provide you with a comprehensive three-week training course specifically tailored to aid you in your new job. All we ask is:
- Proficient in Dutch, German or Swedish, and English (fluent or near-native level)
- Excellent online customer service & support skills;
- Knowledge of player behavior for casinos, sports, and poker;
- Strong investigation & judgment skills;
- Ability to adapt to changing priorities and thrive in a fast-paced work environment;
- Strong organizational skills;
The following credentials are advantageous, but not crucial for the role;
- Previous Safer Gambling experience;
- Security/Verification knowledge (including but not limited to alert reviews, CDMS, and document processing);
- Additional languages are an asset.
What's In It For You?
Your package will include:
- Discretionary annual performance bonus
- 27 days of paid annual leave
- Health and dental insurance for you, your partner, and your children (if you all live at the same address)
- Personal life insurance and income protection
- The option to join our company pension scheme
- A personal interest allowance to let you learn something new or pursue a hobby
- External learning support of up to £2,000 or equivalent in local currency, dedicated 4 learning “Power Hours” every month during office time, full access to the Udemy and Mindtools platforms, an in-house leadership program, and many other training opportunities for developing your skills and progressing your career
- Looking to extend your family? You will receive a cash gift of 1,000 EUR for your new addition whilst working for us
- Daily lunch credit, free fresh fruit, snacks, and drinks in the office
- Cash allowance for lunch.
PokerStars:
Pokerstars is part of Flutter Entertainment Plc, a global sports betting, gaming, and entertainment provider headquartered in Dublin and part of the FTSE 100 index of the London Stock Exchange, which brings together outstanding brands, products, and businesses and a diverse global presence in a safe, responsible and ultimately sustainable way. We are an equal opportunity employer that values diversity. We do not discriminate on any protected characteristic as defined by applicable law. We will look to provide reasonable accommodation for applicants with disabilities to participate in the job application or interview process. If you need assistance, please contact us.
