Customer Support Representative - Portuguese Speaking

Lunar Services Ltd in Malta is currently looking to recruit Customer Support representatives to join their team on a full-time basis.

Location: Sliema

Salary: Attractive + Quarterly Bonus

Overview:

Are you ready to embark on or advance your gaming career? Join Lunar Services, a vibrant and innovative company, and become part of one of the most exciting teams on the Island of Malta. Our dynamic team comprises over 16 nationalities, reflecting our commitment to diversity and inclusion.

As a member of our Customer Support team, you will report directly into your Team Leader and be responsible for providing exceptional chat and email support to our players.

What will you be doing?

• Respond promptly and effectively to incoming customer communication via chat and email
• Efficiently handle Casino queries and escalate cases when necessary
• Conduct basic KYC/registration checks
• Establish and maintain excellent relationships with customers
• Manually credit bonuses and/or free spins.

The ideal candidate will have:

• Bilingual proficiency in Portuguese and English; additional languages are a significant advantage
• Excellent verbal and written communication skills
• Strong problem-solving abilities
• Highly motivated team player
• Experience in the iGaming industry.

Working Hours:

Shift pattern, including weekends.

Company benefits:

• Monthly credit on Wolt
• Team building competitions and events with extra bonuses
• Central location with a new sea facing office
• Gym membership reduced rates
• Work remote globally for 1 month of the year
• Competitive salary + quarterly bonus
• Training and development, with internal progression opportunities.

At Lunar, we celebrate equality and diversity. We are committed to fostering an inclusive environment where everyone can thrive, regardless of their background or identity. We encourage applications from all qualified candidates.

If you are passionate about delivering outstanding customer service and eager to be part of a dynamic, inclusive team, we would love to hear from you. Apply now and take the first step toward an exciting career with us!