EUAA IT Business Analysis Administrator- Interim Support

Konnekt forms part of a consortium handling temporary employment for The European Union Agency for Asylum (EUAA) in Malta. The consortium is formed by EMCS, PayrollMalta, Talexio, FASTER Group & Konnekt. By applying for this role, you consent to share your information with the consortium partners. 

IT Business Analysis Administrator- Interim Support

Location: EUAA HQ, Malta.

Tentative start date: TBC, with a probationary period of 6 months.

Salary Category IV - Gross monthly: EUR 3,920.31

Department: C5/ICTU/PAS

Job Description

• Collaborate closely with relevant EUAA stakeholders to capture and understand their business needs and processes, while identifying opportunities to enhance their operations
• Assist in mapping, developing, and harmonizing business processes
• Collect and document business and technical/security requirements, conducting analysis to identify key application scope
• Develop process and data flow designs in close collaboration with business stakeholders and solution/enterprise architect
• Diagnose issues in existing information systems to identify errors, deficiencies or improvement areas and develop requirements to address them
• Produce documentation of the business needs, benefits of change, and detailed business requirements
• Offer high-level (Level 2) support to end users, addressing tickets from the EUAA Service Desk that require more in-depth functional analysis and diagnosis
• Analyze change requests and estimate the necessary efforts
• Participate in the implementation of the ICT strategic goals and initiatives
• Keep up to date system user manuals following functional changes and/or changes in the system workflows 
• Build prototypes or user experience (UX) system designs according to the approved business specifications
• Review all software quality assurance (QA) activities with the QA Tester to ensure the product meets the requirements and business needs
• Draft use cases and assist/execute user acceptance testing to ensure that the system developed meets the business requirements and is according to the specifications agreed to
• Assist in improving maturity of business analysis processes, and also update relevant guidelines/best practices
• Assist in preparation of progress reporting of business analysis work deliverables for the BA team
• Any other tasks, which the superior may delegate to him/her, as may be required
• Perform ad hoc tasks assigned by the EUAA line management

Minimum qualifications

• Completed Bachelor degree
• Effective written and spoken communication skills in English (B2 level according to Common European Framework of Reference for language skills), the working language of the EUAA.

General requirements

Required skills/competencies:

• Proven experience in organising requirements elicitation workshops
• Proven experience in defining and documenting business requirements for software applications
• Previous professional experience in business processing modelling techniques using BPMN
• Communicates clearly and openly with consideration for others, actively listens, shares knowledge, and resolves conflicts by finding common ground
• Client-oriented attitude
• Adaptable and flexible in a fast-paced environment, consistently performing under pressure. Adjusts approach to changing circumstances, reflects on experiences, and seeks continuous improvement
• Treats everyone with respect, responds thoughtfully to differences, and encourages others to do the same. Adheres to organizational and ethical standards, maintaining a high level of trustworthiness
• Analyzes data or situations to make logical decisions, balancing risk with innovation and creativity in problem-solving
• Able to work effectively in a multidisciplinary team in a multicultural and multilingual environment
• Have proficient knowledge of MS Office tools

Advantageous:

• Certification or proven training attendance in the Business Analysis field such as ECBA, CCBA, CBAP, or AAC
• Previous experience in using JIRA and Confluence
• Previous professional experience in an international and multi-cultural environment in a position related to the duties, in a European Institution, Agency or Body
• Experience in designing software applications prototypes using UX design tools 

Other requirements:

• Motivation to work in a dynamic working environment.
• Excellent communication and interpersonal skills.
• Customer-oriented attitude.
• Attention to details, confidentiality, integrity and discretion.
• Capacity to manage and co-ordinate several processes simultaneously.
• Critical thinking and problem-solving skills.

Non-resident rate: Non-Maltese employees who are moving to Malta for the purposes of employment will be subject to "Non-resident" tax rates for the first 183 days from arrival – these are higher than the standard rates. Once 183 days of residence are reached, income tax will be recalculated for the entire period of employment in the current year from arrival in Malta, and the tax will be adjusted to recover any overpaid tax. If the 183-day period extends into the following year, and 183 days of residence in Malta are not accumulated, the overpaid tax will need to be claimed back from the authorities with personal income tax return.

To estimate the effect of Resident and Non-resident rate on salary, please use the following link: https://www.konnekt.com/find-a-job-in-malta/salary-calculator