Customer Experience Data Analyst

A reputable company is looking for a data-driven Customer Experience Data Analyst. Our client is looking for someone who has a continuous improvement approach with excellent problem-solving skills.

Your day to day responsibilities will be:

• Developing insights on customer behaviour whilst working closely with the BI Team and other business functions.
• Analyse customer journeys and measure cross-channel journeys over time to improve customer experiences.
• Identify underlying sources of friction and reveal the root cause of behaviour that positively or negatively impacts customers’ experiences.
• Create and maintain data models.
• Present data-driven recommendations and strategies to the Head of Customer Experience and the management team.
• Responsible for the day-to-day reporting of the department’s key operational metrics.

Job Requirements:

• A strong business understanding together with demonstrated technical ability and knows how to develop, explore, analyse and present actionable insights to a business audience.
• Excellent knowledge in SQL and feels at ease with large data sets.
• Employ data visualisation techniques in your storytelling and can develop interactive dashboards to monitor key operational metrics.
• You can develop, monitor, and maintain statistical and machine-learning models.
• Around 2-3 years of experience in an advanced data analytic role. 

Skills:

• Proficient English speaking and writing skills.
• Open-minded and a quick problem solver.