Back Office Customer Service Representative (Remote Work)

Job Description
Everise in Malta is looking to recruit a Back Office Customer Services Representative to join their team on a full-time basis and work remotely.

Job Role:
As an ideal candidate, you’ve been described as driven, intelligent, and detail-oriented. You take pride in spotting trends, finding problems, and identifying their solutions.

This great opportunity involves reading & analyzing specific content and paying attention to details. Details that people other than you would often overlook while casually skimming job descriptions.

Simply, we’re looking for the best of the best to help support our team. We hope that’s you!

Working within a team, you’ll deliver impactful communications through a wide range of content types and channels. So, if you’re someone who loves to write and has a keen eye for detail, then we want to hear from you.

Responsibilities:

• Review and annotate data to improve accuracy according to set out guidelines
• Moderate the quality of the data by effectively recognizing problematic patterns and/or “red flags”
• Collaborate with moderators via chat to help resolve difficult issues or provide assistance with language translation
• Analyse data and identify scams, spam, and other low-quality content and decide how to handle these issues.
• Suggest ways to improve our products and internal tools
• Help define the policies that guide company-wide quality decisions
• Keen attention to detail ensures no errors in content
• Experienced in working in a dynamic fast-paced environment
• Strong communication skills and 100% fluency in verbal and written English are essential
• You have a flexible schedule; day, weekend, and holiday work is expected.

We also welcome applications from bilingual candidates with the following 100% professional fluency along with English:

• French
• German
• Italian
• Spanish

*Salary is incremental for these languages only. Please indicate on your application which language you have if any.  

Our unique approach means we’re looking for unique people. The foundation of our business is built on transparency, collaboration, and a deep desire to make things better. So if you’re ready to join a team of smart, highly-motivated individuals, and this feels like this position is a good fit, please apply! We can’t wait to hear from you.

Everise Labs Ireland Ltd is an equal opportunities Employer.

Company Overview:
Everise is an award-winning global experience company, delivering over 500,000 daily experiences in 20 languages around the world.
Our unique set of customer, digital, and product experience solutions includes support for voice, video, and chat in addition to specialized support for IoT, enterprise AI, content moderation, fraud detection, and more.

With headquarters in Singapore, Everise leverages a unique geographic footprint and deep domain expertise in healthcare, hospitality, travel, technology, financial services, and other high-growth verticals to extend CX transformation to Fortune 500 brands and the world’s most loved unicorns.

Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity, and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.5/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centres around the world and a robust work-at-home program, we believe great things happen when we work with people who think differently from us.

Everise:
Everise delivers happiness to millions of customers around the world. We excel at solving customer problems on behalf of some of the world’s biggest brands. Our speciality sectors are healthcare, travel, technology, and financial services. As the leading customer experience firm, companies rely on Everise to drive their business forward by transforming customer care into something extraordinary and consistently delivering positive interactions across the globe in 32 languages. At our core, we are a diverse and inclusive group of champions who learn from each other. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work. Join us and become a champion of customer happiness!