Service Advisor

Job Description
Michael Debono Ltd (MDL) in Malta is seeking to appoint a Service Advisor to join the after-sales team on a full-time basis. 

Michael Debono Ltd (MDL) is part of the Debono Group, a multifaceted Group of companies with a keen focus on the mobility sector. The company aims to deliver business growth by tapping into innovation that really impacts the lives of consumers. The product offering is composed of passenger and commercial vehicles, motorbikes, vehicle parts and accessories, and aftersales services. The company also offers consumers a range of consumer finance solutions to fund the acquisition of their vehicles.

The Position:
This role entails assisting clients both before and after service/mechanical work is carried out. The Service Advisor will report to the Lead Service Advisor.

Responsibilities include:

• Greet clients who come for service or mechanical works;
• Match client requirements with job card;
• Check in the vehicle on the system and pass on key and job card to workshop supervisor;
• Book service of which requests are received over-servicing mailbox;
• Upsell service plans and collects payment;
• Take care of rebooking of appointments, following cancellations;
• Receive job card and vehicle key from workshop supervisor when service/work is completed, create a bill and call the client to pick up the vehicle;
• Welcome client to the showroom and explain in detail repairs or works which have been affected;
• Upselling on vehicle health check;
• Checkout of the vehicle through the system;
• Handling of complaints;
• Carry out other duties as instructed by one’s superior.

The Requirements:

• Possess effective communication and writing skills in the English and Maltese language;
• Minimum of 1-year experience in a customer-facing role;
• Familiar with Microsoft desktop operating systems and Microsoft Office applications;
• A clean police conduct;
• Trustworthy problem solver with the ability to work in a fast-paced, dynamic environment;
• Organized team player with strong communication skills;
• Technical background is ideal;
• Possession of MCAST Diploma in Mechanical Engineering (MQF Level 4) would be considered an asset.

What We Offer:

• Competitive remuneration package;
• Continuous development and mentoring;
• Flexible working arrangement;
• Health insurance;
• Employee referral scheme;
• Weekly breakfast;
• Monthly treats;
• Employee discounts. 

Michael Debono Ltd:
Established in 1960, Michael Debono Ltd is Malta's exclusive representative of the world's leading car manufacturer, Toyota. From day one, since distributing the first Toyota in Europe, our foremost objective has been to offer complete customer satisfaction to all our customers. This has enabled us to build strong relationships and a loyal database of valued customers, supporting our rapid expansion over the years, where we have extended our range of aftersales facilities to meet our all of our customers’ auto-related needs. Specialities: Toyota Cars, Quality Used Cars, Genuine Car Parts, Body Repairs and Servicing.