Guest Service Agent

Palazzo Ignazio in Malta is looking to recruit a Guest Service Agent to join their team on a full-time/part-time basis. 

Job Role:
This is a great opportunity where you'll become the face of the company. The chosen candidate will be committed to providing excellent service and on creating memorable experiences by making emotional connections with the Hotel’s guests. In this position, the Guest Service Agent will have a direct impact on the overall guest experience and will be responsible for ensuring maximum satisfaction from the moment guests arrive at the hotel until the moment they check out. Attitude is the key in this role, so if you're a people person with a positive attitude - this might be the perfect opportunity for you!

Responsibilities:

• Greet and welcome guests
• Registers guests upon check-in and assigned rooms providing a seamless service to the guest, accommodating special requests where possible, and assisting guests in completing the registration cards
• Shows guests to their rooms and does hotel tours and show-arounds
• Works closely with the housekeeping team in coordinating room statuses
• Manages guest check-out procedures including processing payments and settling guest accounts seamlessly and correctly
• Takes reservations for room bookings
• Advises guests on local questions, activities, and events
• Deals with guest complaints effectively and escalates to management as necessary
• Answer all incoming calls and redirect them or take messages as required
• Take up other duties as assigned from time to time.

Requirements:

• Fluency in English and other languages
• Excellent communication skills and professional presentation
• Highly responsible & reliable
• Ready to work night shifts
• Good organizational and multi-tasking abilities
• Ability to work cohesively with colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Knowledge of MS Office
• Knowledge of PMS systems (Opera, Room Management, etc)
• A Diploma in Hospitality/Accommodation Operations or equivalent will be considered an asset
• Whilst previous experience will be considered an asset training will be given.