Customer Support & Implementation Specialist - Customer Service jobs in Malta - November 2022
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Customer Support & Implementation Specialist
Konnekt Konnekt

Expires in 2 days (30 Nov 2022)

At Expedition42 we aspire to give HR professionals and CEOs superpowers through meaningful quality insights, services & products. Bringing together 5 leading brands (jobsinmalta, konnekt, payrollmalta, salariesinmalta & talexio), Expedition42 is geared towards improving individual and organisational wellbeing and having a measurable positive impact on the world of work.

We are looking for an analytical and highly diligent Customer Support & Implementation Specialist to join our growing team at Talexio. You will be reporting directly to the Head of Operations and your duties will include:

  • Assisting customers with onboarding processes and technical issues when using our product, while building strong relationships with customers
  • Being the first point of contact for clients contacting the Help Desk, gaining advanced knowledge of all products and providing expert assistance to clients
  • Resolving customer queries and guiding product users through features and functionalities, while also following up with customers to ensure that all technical issues are resolved
  • Liaising with internal teams and departments such as operations, engineering and QA teams to follow up on task statuses, priorities and project plans
  • Proactively identifying clients experiencing repeated issues or requests that are not resolved to the client’s satisfaction, and escalating issues as needed
  • Other ad hoc duties that may arise
Skill-sets and Requirements
  • A native level of English or a professional level of fluency is a must.
  • Fluency in Maltese will be given preference
  • Ability to handle tough or critical cases with composure and a level-headed approach
  • Aptitude for learning new technologies quickly
  • Ability to work in a fast-paced environment while providing the best service
  • Excellent problem solving, analytical and critical thinking skills
  • IT Support related experience (mandatory).
Education & Experience
  • A minimum of 2 years experience in a similar position
  • Past experience in a SaaS environment will be considered an asset
  • Experience working with tools such as Jira and Zendesk is considered an asset

Full Time
Job Type
Intermediate (1-3 years)
Experience Level
Customer Service
Information Technology

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