Customer Support Agents - Customer Service jobs in Malta - September 2021

Customer Support Agents

at

Konnekt
SALARY:
€23,000 / year
JOB TYPE: Full Time JOB LEVEL: Intermediate (1-3 years)
CATEGORY:
Customer Service
EMPLOYER INDUSTRY: Telecommunications

Our client is seeking to recruit Customer Support Agents to join their Support Team in Malta. Reporting to a Team Lead, your duties will include;

  • Live monitoring of remotely installed application systems.
  • Serve as primary responder for all customer related issues and requests through calls, monitoring the progress of events and acting as a single point of contact for customers and partners.
  • Work with technical teams and third party providers to resolve issues within specific service level agreement times.
  • Analyse data and trends from various sources.
  • Implement changes to the administration system following detailed data analysis.
  • Produce, maintain and update internal reports as required.
  • Developing processes and identifying opportunities for efficiency and automation.
  • Gathering and analysis of market intelligence.
  • Interact directly with clients and provide the necessary support.

Kindly submit your application directly to us using the 'Apply for Vacancy' button.

This website uses cookies to improve your user experience. By using our website you consent to all cookies in accordance with our Cookie Policy.