Customer Support Agents - Customer Service jobs in Malta - September 2021

Customer Support Agents


€23,000 / year
JOB TYPE: Full Time JOB LEVEL: Intermediate (1-3 years)
Customer Service
EMPLOYER INDUSTRY: Telecommunications

Our client is seeking to recruit Customer Support Agents to join their Support Team in Malta. Reporting to a Team Lead, your duties will include;

  • Live monitoring of remotely installed application systems.
  • Serve as primary responder for all customer related issues and requests through calls, monitoring the progress of events and acting as a single point of contact for customers and partners.
  • Work with technical teams and third party providers to resolve issues within specific service level agreement times.
  • Analyse data and trends from various sources.
  • Implement changes to the administration system following detailed data analysis.
  • Produce, maintain and update internal reports as required.
  • Developing processes and identifying opportunities for efficiency and automation.
  • Gathering and analysis of market intelligence.
  • Interact directly with clients and provide the necessary support.

Kindly submit your application directly to us using the 'Apply for Vacancy' button.

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