Our client is seeking to recruit Customer Support Agents to join their Support Team in Malta. Reporting to a Team Lead, your duties will include;
- Live monitoring of remotely installed application systems.
- Serve as primary responder for all customer related issues and requests through calls, monitoring the progress of events and acting as a single point of contact for customers and partners.
- Work with technical teams and third party providers to resolve issues within specific service level agreement times.
- Analyse data and trends from various sources.
- Implement changes to the administration system following detailed data analysis.
- Produce, maintain and update internal reports as required.
- Developing processes and identifying opportunities for efficiency and automation.
- Gathering and analysis of market intelligence.
- Interact directly with clients and provide the necessary support.