Customer Contact Centre Representative - Maltese Speaking

We are seeking a motivated and customer-focused Sales & Customer Representative for our client to join their Insurance Support team. The successful candidate will handle customer enquiries, provide quotations, assist with claims information, and conclude sales when applicable ensuring a high standard of customer service at all times.

While previous experience or qualifications in insurance are considered an asset, full on-the-job training will be provided, along with a dedicated buddy system to support your learning and development.

Key Responsibilities

• Provide first-line customer support for insurance-related queries
• Handle incoming calls, chats, and emails in a professional and efficient manner
• Work closely with internal departments to resolve customer queries
• Issue and send client documentation
• Ensure an excellent customer experience through proactive communication and problem-solving

Requirements

• Minimum of secondary level education
• Fluency in both written and spoken Maltese and English
• Proficient in Microsoft Office applications
• Positive, outgoing, and customer-oriented attitude
• Strong communication, telephone etiquette, and organizational skills
• Team player who works well under pressure
• Previous experience in Insurance, Contact Centre, or Customer Care roles is an asset

What Our Client Offers

• Paid breaks and comfort breaks
• Towing and Home Assistance benefits
• Discounted insurance products
• Continuous on-the-job training and career support
• Additional Benefits (after probation)
• 12 days of hybrid working per week
• Birthday leave
• Off-peak leave
• Production bonus and variable salary
• Health insurance
• Sponsorship for professional qualifications and training