Contact Centre Clerk

Are you a customer-focused professional with excellent communication skills in Maltese and English? We're looking for a Contact Centre Clerk to join our client's team and play a key role in delivering outstanding customer service while supporting the smooth day-to-day operations of our business.

Key Responsibilities

• Handle incoming customer calls professionally, providing assistance and resolving queries efficiently.
• Liaise with clients and technical teams to coordinate service requests and ensure timely follow-up.
• Contact clients regarding outstanding payments and maintain accurate communication records.
• Schedule and confirm service appointments via phone and email.
• Manage the emergency call line, assess urgent situations, and dispatch the appropriate technician for emergency rescue operations.
• Ensure all emergency calls are handled promptly and professionally.
• Support general administrative tasks, including issuing staff uniforms, printing and binding lift manuals, and assisting with other office duties as required.

What We're Looking For

• Fluency in Maltese and English, both written and spoken.
• Excellent customer service and communication skills.
• Strong organisational skills with great attention to detail.
• Ability to multitask and work effectively in a fast-paced environment.
• A proactive, professional, and team-oriented attitude.
• Previous experience in a customer service, contact centre, or administrative role is considered an asset.

Benefits

• Comprehensive training to help you succeed in the role.
• A supportive and collaborative working environment.
• The opportunity to build your career within a well-established and growing company.

Apply today and become part of a team dedicated to delivering exceptional customer service every day!