After Sales Support Officer ( Technical )

We are seeking a proactive and highly organized Product Support Officer to join our dynamic service team, supporting operations in the HORECA sector (Hotel, Restaurant, and Catering). The ideal candidate will play a critical role in ensuring smooth technical workflows by providing timely and accurate technical documentation to field technicians and workshop staff, while also managing parts orders and liaising with suppliers. 

Key Responsibilities:

• Respond promptly to technical support requests from workshop and field technicians.
• Provide accurate technical documentation including:
•  Exploded views of components and assemblies
•  Electrical and hydraulic schematics
• Workshop and user manuals
•  Manufacturer bulletins and service updates
• Maintain and update the technical documentation library.
• Identify parts required for repairs and maintenance and manage the procurement process:
• Prepare and place orders with local and international suppliers
• Track and follow up on order delivery and stock status
• Ensure proper documentation and labelling of received parts
• Assist in diagnosing technical issues in collaboration with technicians and manufacturers.
• Maintain accurate records of support requests, parts usage, and equipment specifications.
• Support the coordination of warranty claims and aftersales support with manufacturers.
• Ensure compliance with health and safety practices within the workshop environment.
• Contribute to continuous improvement of internal processes and documentation standards.

Working Hours:

Monday to Friday - 8am -4.30pm. 

Once every 3 weeks must work on Saturdays 8am -12pm. 

Requirements

• Technical diploma or degree in Mechanical, Electrical, or Electronics Engineering (or similar field).
• Previous experience in a technical support or workshop coordination role, preferably in the HORECA, catering, or food service equipment industry.
• Understanding of kitchen equipment such as ovens, refrigeration units, dishwashers, fryers, etc.
• Proficient in reading and interpreting technical drawings, exploded views, and electrical schematics.
• Familiarity with ERP systems and supplier ordering platforms is a plus.
• Good working knowledge of Microsoft Office Suite (especially Word and Excel).
• Excellent organizational and multitasking skills.
• Strong communication skills and the ability to interact effectively with technicians, suppliers, and clients.

Education and Experience

• Any qualification linked to the role will be considered an asset.
• Excellent spoken and written both Maltese and English.

Benefits

• A collaborative and growth-oriented work environment.
• Opportunity to work with leading brands and state-of-the-art kitchen technologies.
• Ongoing training and development.
• Competitive salary based on experience.