Client Onboarding and Monitoring Administrator

Our client is a boutique international tax and law firm.

• Act as a key point of contact for clients throughout the onboarding process, providing guidance on documentation requirements and onboarding procedures;
• Collect, review, and verify onboarding documentation, including identification documents, corporate records, ownership structures, and client questionnaires;
• Prepare onboarding files and ensure all required documentation, forms, and checklists are completed and maintained accurately;
• Maintain onboarding, customer due diligence, and ongoing monitoring records, ensuring information remains accurate and up to date;
• Conduct administrative reviews of client files, identifying expired documentation, missing information, or inconsistencies and coordinating updates where required;
• Monitor outstanding documentation requests and follow up with clients to ensure timely completion of onboarding and review requirements;
• Support the Compliance team by preparing documentation and files required for ongoing monitoring reviews, risk reassessments, and event-driven reviews;
• Update internal systems and client records, ensuring accurate maintenance of client information and documentation;
• Assist with the preparation of files for internal reviews, audits, and regulatory inspections, ensuring documentation is organised and readily available;
• Work closely with Corporate Administration teams to ensure client records remain complete and compliant throughout the client lifecycle;
• Maintain accurate records of actions taken, client communications, and documentation updates in line with internal procedures;
• Contribute to the enhancement of onboarding and monitoring processes by identifying areas for improvement and operational efficiencies.

• Minimum of 2 years' experience within a similar role in a regulated environment;
• Fluency in English, both written and spoken;
• Proficiency in Microsoft Outlook and general computer applications.

• Strong interpersonal skills and the ability to work effectively within a team environment;
• Proven ability to manage multiple responsibilities while working independently and using own initiative;
• Strong attention to detail and a customer-focused approach;
• Proactive and professional approach to work;
• High level of accuracy and attention to detail.

*Please note that all job applicants will be automatically added to the Broadwing LTD candidate database and will receive an automatic email with user credentials to benefit from our online platform.