Housekeeping Manager

Working in close partnership with other department heads, the Housekeeping Manager will ensure that the highest standards for cleanliness, safety and sanitation are maintained throughout the hotel, whilst ensuring that guest requests are responded to promptly.

The Housekeeping Manager will also direct the Housekeeping team in performing a variety of activities to ensure a consistently clean, orderly, and attractive environment within guest rooms and public spaces. 

The Housekeeping Manager will be accountable for managing and coordinating the resources, tasks, requirements, systems and processes related to housekeeping and laundry operations, and for creating an energized and positive work environment that results in the delivery of exceptional guest service.

Responsibilities:

• Approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner
• Comply at all times with Hugo’s Hotels standards and regulations to encourage safe and efficient hotel operations
• Conduct daily walk-throughs and quality checks to drive cleanliness, productivity, efficiency, exceptional service and guest satisfaction at all points of contact
• Drive effective communication across the housekeeping and laundry departments to ensure consistency, cohesiveness and clear understanding of objectives and priorities
• Establish and maintain a key control system for the department 
• Issue supplies and equipment as needed and participate in regular inventories checks to ensure proper supply levels
• Maintain expenses within budget guidelines
• Maintain on-going communication with hotel department heads regarding the specific and overall condition of rooms and public spaces
• Oversee administrative processes such as departmental staffing, training and budgeting to ensure proper planning and organization
• Prepare employee schedule according to the business forecast, payroll budget guidelines and productivity requirements
• Serve as problem solver in instances of guest dissatisfaction; resolve complaints, concerns or issues in a timely and helpful manner.

Qualifications & Assets:

• A minimum of 5 years’ previous housekeeping department leadership experience, to include successful management of a sizable team and focus on exceptional guest service
• Previous experience in executing against operating budgets, with an established history of meeting or exceeding established financial objectives
• Ability to work a variable shift pattern
• Ability to meet deadlines, with changing priorities whilst remaining calm under pressure
• Demonstrated success in collaborating with diverse organizational functions to accomplish common goals
• Exceptional service orientation, with keen ability to focus and deliver on guest needs
• Proactive approach, with exceptional initiative and problem-solving abilities to ensure the highest levels of productivity and guest satisfaction
• Reliable and responsible character, with exceptional follow up and attention to detail.