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Housekeeping Manager
Working in close partnership with other department heads, the Housekeeping Manager will ensure that the highest standards for cleanliness, safety and sanitation are maintained throughout the hotel, whilst ensuring that guest requests are responded to promptly.
The Housekeeping Manager will also direct the Housekeeping team in performing a variety of activities to ensure a consistently clean, orderly, and attractive environment within guest rooms and public spaces.
The Housekeeping Manager will be accountable for managing and coordinating the resources, tasks, requirements, systems and processes related to housekeeping and laundry operations, and for creating an energized and positive work environment that results in the delivery of exceptional guest service.
Responsibilities:
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service oriented manner
- Comply at all times with Hugo’s Hotels standards and regulations to encourage safe and efficient hotel operations
- Conduct daily walk-throughs and quality checks to drive cleanliness, productivity, efficiency, exceptional service and guest satisfaction at all points of contact
- Drive effective communication across the housekeeping and laundry departments to ensure consistency, cohesiveness and clear understanding of objectives and priorities
- Establish and maintain a key control system for the department
- Issue supplies and equipment as needed and participate in regular inventories checks to ensure proper supply levels
- Maintain expenses within budget guidelines
- Maintain on-going communication with hotel department heads regarding the specific and overall condition of rooms and public spaces
- Oversee administrative processes such as departmental staffing, training and budgeting to ensure proper planning and organization
- Prepare employee schedule according to the business forecast, payroll budget guidelines and productivity requirements
- Serve as problem solver in instances of guest dissatisfaction; resolve complaints, concerns or issues in a timely and helpful manner.
Qualifications & Assets:
- A minimum of 5 years’ previous housekeeping department leadership experience, to include successful management of a sizable team and focus on exceptional guest service
- Previous experience in executing against operating budgets, with an established history of meeting or exceeding established financial objectives
- Ability to work a variable shift pattern
- Ability to meet deadlines, with changing priorities whilst remaining calm under pressure
- Demonstrated success in collaborating with diverse organizational functions to accomplish common goals
- Exceptional service orientation, with keen ability to focus and deliver on guest needs
- Proactive approach, with exceptional initiative and problem-solving abilities to ensure the highest levels of productivity and guest satisfaction
- Reliable and responsible character, with exceptional follow up and attention to detail.
Hugo's Group:
Creator of innovative lifestyle experiences and powerful brands established in Malta since 2005, Hugo's Group has sharp expertise in festive, premium catering and hospitality. Between restaurants, bars, and luxurious hotels (Hugo’s Lounge, Hugo’s Terrace, Hugo’s Pizza & Pasta, Hugo’s Pub, Hugo’s Burger Bar, Bacco By Hugo’s, Infinity By Hugo’s, Hugo’s Boutique Hotel 3* and H Hotel 4*) we strive to enlighten the senses through inspired settings, a high level of customer service, exceptional food quality, affordable prices, dynamic music concepts and state of the art video and audio systems. We form an integral part of the island’s entertainment industry, with all our venues centrally located in and around Paceville, Malta’s central hub for socializing and nightlife. We are an ecosystem of brands and places, sharing the same culture of excellence and the same creative drive to exceed the expectations of our guests. Our ambition is based on five fundamental values shared by all our collaborators:
H – HIGH STANDARDS
U – UNWAVERING COMMITMENT
G – GROWTH AND LEARNING
O – OBJECTIVE DRIVEN
S – SUCCESS
Our employees are the core of what makes our group’s success, thus we care about their growth and aspirations by encouraging internal mobility, whether within functions or brands. We strive to provide leadership in shaping an inclusive culture that drives excellence, diversity, and innovation by supporting talent, engagement, and employee work experience. Hospitality is a value of the future, and we intend to embody it. Would you like to become part of our vibrant team?
