Position Summary:
Reporting to the Rooms Division Manager, the Executive Housekeeper is responsible for overseeing the overall cleanliness and upkeep of the Hotel’s rooms, common areas, back-of-houses, offices and landscapes. This role involves managing the housekeeping team, ensuring high standards of cleanliness, and implementing efficient housekeeping operations to enhance guest satisfaction.
Key Responsibilities:
• Manage the daily housekeeping operations and ensure compliance with standards and procedures.
• Supervise and coordinate the activities of housekeeping staff, including Supervisors, Room Attendants, Housepersons, and Laundry Personnel.
• Conduct regular inspections of rooms, public areas, and back-of-house areas to ensure cleanliness standards are being adhered to.
• Develop staff schedules.
• Recruit, train, and evaluate the Housekeeping Team.
• Address and resolve guest complaints and requests related to housekeeping services
• Implement and monitor housekeeping procedures to maintain high standards of cleanliness, hygiene, and safety.
• Develop and implement quality control checklists and procedures.
• Manage housekeeping inventory, including linen, cleaning supplies, and guest amenities.
• Ensure proper stock levels and oversee the ordering and replenishment of supplies.
• Develop and manage the housekeeping department’s payroll budget.
• Monitor expenses and implement cost-saving measures without compromising quality.
• Ensure compliance with health and safety regulations and hotel policies.
• Maintain records of safety inspections and incidents.
• Coordinate with other departments, to ensure seamless operations.
• Communicate effectively with staff, management, and guests.
• Participate in management meetings and contribute to overall hotel operations and strategies.
• Any other tasks commensurate to the role.
Skills and Qualifications:
• Strong communication and interpersonal skills.
• Strong leadership and team management skills.
• Excellent organizational and time management abilities.
• Attention to detail and a commitment to high standards.
• Proficiency in Microsoft Office.
• Ability to handle guest complaints and resolve issues effectively.
• Strong character with the ability of working under pressure and very tight deadlines.
• Previous experience in a related job environment will be considered as an asset.