Executive Housekeeper

Position Summary:

Reporting to the Rooms Division Manager, the Executive Housekeeper is responsible for overseeing the overall cleanliness and upkeep of the Hotel’s rooms, common areas, back-of-houses, offices and landscapes. This role involves managing the housekeeping team, ensuring high standards of cleanliness, and implementing efficient housekeeping operations to enhance guest satisfaction.

Key Responsibilities:

• Manage the daily housekeeping operations and ensure compliance with standards and procedures.

• Supervise and coordinate the activities of housekeeping staff, including Supervisors, Room Attendants, Housepersons, and Laundry Personnel.

• Conduct regular inspections of rooms, public areas, and back-of-house areas to ensure cleanliness standards are being adhered to.

• Develop staff schedules.

• Recruit, train, and evaluate the Housekeeping Team.

• Address and resolve guest complaints and requests related to housekeeping services

• Implement and monitor housekeeping procedures to maintain high standards of cleanliness, hygiene, and safety.

• Develop and implement quality control checklists and procedures.

• Manage housekeeping inventory, including linen, cleaning supplies, and guest amenities.

• Ensure proper stock levels and oversee the ordering and replenishment of supplies.

• Develop and manage the housekeeping department’s payroll budget.

• Monitor expenses and implement cost-saving measures without compromising quality.

• Ensure compliance with health and safety regulations and hotel policies.

• Maintain records of safety inspections and incidents.

• Coordinate with other departments, to ensure seamless operations.

• Communicate effectively with staff, management, and guests.

• Participate in management meetings and contribute to overall hotel operations and strategies.

• Any other tasks commensurate to the role.

Skills and Qualifications:

• Strong communication and interpersonal skills.

• Strong leadership and team management skills.

• Excellent organizational and time management abilities.

• Attention to detail and a commitment to high standards.

• Proficiency in Microsoft Office.

• Ability to handle guest complaints and resolve issues effectively.

• Strong character with the ability of working under pressure and very tight deadlines.

• Previous experience in a related job environment will be considered as an asset.