Banking Officer

A client within the banking industry is currently recruiting a Banking Officer to join their growing team.

Duties include: 

• Execute all client related and payment processes (creation, maintenance, authorisations) using the CRM and the Banking System.
• Engage with internal Teams such as Tech, Underwriting, Finance, CRM Team, Legal when escalation is needed and customer facing Teams such as Sales or Client Relations when customer interaction is needed.  
• Investigate queries related to the Banking products and systems.
• Monitor system health, raise tickets for issues found and liaise with the Technical Team until the issue is resolved. Escalate cases/issues where necessary to the Head of Banking Operations.
• Execute all the required system actions needed during the day such as processes, report generation and other daily tasks as specified by the Head of Banking Operations.
• Participate, execute and document all tasks related to testing, new project implementations and similar initiatives. 
• Assist in the implementation of new features and new Banking products as per the requirements of the Bank. Take initiative and raise proposals for enhancements, corrective action and discussion items in relation to the banking processes, the banking system or the Banking Operations team processes themselves.
• Assist in designing and documenting internal Banking Operations procedures.   Provide training/guidance to new team members and colleagues from other departments, when required.
• Maintain and update an online knowledge-base which contains all the manuals and procedures related to the Bank.
• Maintain a constant open line of communication with internal Teams such as the Operations and the Technical Teams on critical tasks and processes.
• Strive to achieve the department targets by monitoring the relevant Key Performance Indicators (KPIs)