Rooms Division Manager

Main Duties

• Oversee and coordinate between Maintenance, Front Office, Housekeeping daily operations.

• Ensure efficient daily operations, service standards, and guest satisfaction across all Rooms Division departments.

• Manage the Property Management System (PMS) in relation to Rooms Division activities.

• Coordinate maintenance requirements and room-related projects with the Maintenance Department, General Manager, and relevant Heads of Department.

• Oversee gym operations, including cleanliness, safety, staffing, rosters, performance management, training, and compliance with hotel standards.

• Lead, support, and develop departmental heads and teams within the Rooms Division.

• Conduct performance reviews, provide feedback, and implement development plans where required.

• Promote a positive, professional, and collaborative working environment.

• Ensure guest feedback, complaints, and operational issues are addressed promptly and effectively.

• Work closely with Guest Relations, and other respective Heads of Departments to enhance the overall guest experience and implement service improvement initiatives.

• Assist in preparing and managing departmental budgets, capital expenditure, payroll costs, vacation leave allocation, and operational expenses.

• Monitor departmental costs, overall performance and sustainability practices throughout guest rooms. 

• Conduct regular inspections to ensure compliance with hotel standards.

• Ensure compliance with health and safety regulations, hotel policies, and industry standards.

• Coordinate security, incident management, emergency procedures, and operational safety measures to protect guests, employees, and hotel property.

• Prepare operational reports and KPI analyses for the General Manager.

• Analyse operational trends, identify improvement opportunities, and implement initiatives to enhance operational performance.

• Carry out any other duties as assigned by Management.

Requirements

• Previous experience in a Rooms Division Manager, Front Office Manager, Executive Housekeeper, or similar senior operational role within the hospitality industry. 

• Strong knowledge of Front Office, Housekeeping, Guest Services, room maintenance operations, and hotel PMS systems. 

• Proven leadership abilities with experience managing, motivating, and developing operational teams and departmental heads. 

• Solid guest relations and complaint-handling skills. 

• Strong organisational, planning, and problem-solving abilities. 

• Good understanding of budgeting, payroll control, operational costs, and departmental financial management. 

• Ability to maintain and monitor service quality, cleanliness standards, and operational procedures. 

• Sound knowledge of health and safety regulations, hotel policies, and emergency procedures. 

• Strong communication and interpersonal skills with the ability to work effectively with senior management and Heads of Department. 

• Ability to analyse reports, identify operational trends, and implement improvements. 

• Flexible approach to working hours, including weekends, public holidays, and operational requirements. 

• Proficiency in Microsoft Office applications and hotel Property Management Systems (PMS). 

• Knowledge of Opera Property Management System (PMS) will be considered an asset. 

• Fluent in English; knowledge of additional languages will be considered an asset.